Yichen Zhang
Perth
Summary
Dedicated and detail-oriented professional with a diverse background as a Remedial Massage Therapist and an Aviation Protection Officer, Adept at customer consultation, relationship building, and time management. Demonstrates a passion for environmental conservation and community well-being. Proven track record in maintaining client care records, conducting thorough investigations, and contributing to the enhancement of security protocols. Excited to leverage transferable skills, including communication, problem-solving, and dedication.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Store Manager
CMA Traditional Healing
05.2023 - Current
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
Remedial Massage Therapist
Life Ready Mobile
06.2021 - 12.2022
- Maintained client treatment records and designed long-term care programs for return customers.
- Provided safe, effective and appropriate massage therapy techniques during customer appointments.
- Provided treatment for medical conditions and injuries through therapeutic massage.
- Diversified services by training in additional techniques such as Thai massage, trigger point and pressure points Massage .
Remedial Massage Therapist
Life Ready Physio And Pilates
02.2021 - 06.2023
- Provided safe, effective, and appropriate massage therapy techniques during customer appointments.
- Created comfortable and professional environment for clients by setting up massage tables and preparing treatment area.
- Assessed medical histories and conditions of clients to determine contraindications to massage services.
- Maintained client treatment records and designed long-term care programs for return customers.
- Assisted clients in understanding benefits of massage therapy to provided education on self-care techniques.
- Evaluated client conditions to recommend appropriate massage therapy methods.
Massage Therapist
Sungreen Acupuncture Clinic
01.2017 - 07.2021
- Maintained clients' treatment records and designed long-term care programs for return customers.
- Performed 25 hours of massage per week for over 10 clients with wide range of therapeutic methods, including hot stone, Swedish, deep tissue, sports and pregnancy.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Worked with customers to understand needs and provide excellent service.
- Developed and implemented performance improvement strategies and plans to promote continuous improvement.
Aviation Protection Officer
ISS Security
07.2018 - 02.2020
- Operated x-ray viewing equipment to evaluate contents of carry-on and checked baggage, pulling suspect items aside for further inspection.
- Operated X-ray screening machines and tools to screen people, containers and personal belongings for potential hazards and weapons.
- Searched baggage containing potentially prohibited items by hand, demonstrating caution appropriate for level of suspected risk.
- Authenticated boarding passes, identification and passports to prevent fraudulent travel.
Bartender
Fusion Bar Crown Perth
01.2016 - 12.2018
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Maintained relationships with restaurant vendors to facilitate effective inventory management and implement cost controls.
- Assisted servers with specialty drinks orders by preparing on-demand items without delay.
- Took customer orders and capitalized on opportunities to sell special beverage and food options.
Restaurant Manager
Bentley Pines Restaurant
01.2016 - 12.2017
- Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business.
- Organized special events in restaurant, including receptions, promotions and corporate luncheons.
- Led and directed team members on effective methods, operations and procedures.
- Clearly and promptly communicated pertinent information to staff, such as large reservations or last minute menu changes.
- Maintained safe working and guest environment to reduce risk of injury and accidents.
Supervisor
McDonald’s Jolimont
07.2015 - 08.2017
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand.
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
- Evaluated employee performance monthly and coached and trained accordingly, increasing quality of work and employee retention.
Order Taker
McDonald’s Jolimont
01.2015 - 07.2015
- Kept up-to-date on knowledge of menu items, kitchen practices and other areas of interest to accurately answer customer questions and fulfill orders.
- Entered orders into computer system quickly and in proper sequence.
- Relayed additional meal requirements, dietary restrictions, allergies and special requests to kitchen staff clearly and accurately.
- Offered immediate, friendly and knowledgeable assistance to every guest.
- Warmly greeted and welcomed customers to establishment before requesting food order.
Education
No Degree - CPCWHS1001
Express Online Training
New South Wales06.2025
No Degree - WA - Unrestricted Registration
Entry Education
Online03.2023
Diploma of Remedial Massage -
The Australian College of Eastern Medicine
Burwood NSW05.2021
Level 1 & Level 2 Dry Needling -
The Australian College of Eastern Medicine
Burwood NSW03.2021
Certificate II - Security
Integrate Training
Malaga06.2018
Advanced Diploma - Hospitality Management
South Metropolitan TAFE
Perth01.2017
Diploma Hospitality Management - Hospitality Management
South Metropolitan TAFE
Perth12.2016
Certificate IV - Hospitality
South Metropolitan TAFE
Perth07.2016
Certificate IV - Building And Environment
Curtin College
Perth 11.2015
Year 11-12 -
Canning College
12.2014
Year 8 - 10 -
Como Secondary College
Perth 12.2002
Skills
Customer consultation
Attention to Detail
Relationship building and management
Time Management
Professional Networking
Research and Analysis
Networking and Relationship Building
Problem-Solving and Decision-Making
Communication and Interpersonal Skills
Certification
- Current First Aid Certificate
- Approved Manager Card
- RSA 2016
- White Card
- Crown Perth RSA 2016
- Bar manager certificate of HGT youth skill showcase 2016
- Attend international culinary college competition 2016
Referee
Life Ready Mobile WA General Manager
Craig Hutchison
0435083915
CMA Traditional Healing
Mei
0417415207
Timeline
Store Manager
CMA Traditional Healing
05.2023 - Current
Remedial Massage Therapist
Life Ready Mobile
06.2021 - 12.2022
Remedial Massage Therapist
Life Ready Physio And Pilates
02.2021 - 06.2023
Aviation Protection Officer
ISS Security
07.2018 - 02.2020
Massage Therapist
Sungreen Acupuncture Clinic
01.2017 - 07.2021
Bartender
Fusion Bar Crown Perth
01.2016 - 12.2018
Restaurant Manager
Bentley Pines Restaurant
01.2016 - 12.2017
Supervisor
McDonald’s Jolimont
07.2015 - 08.2017
Order Taker
McDonald’s Jolimont
01.2015 - 07.2015
No Degree - CPCWHS1001
Express Online Training
No Degree - WA - Unrestricted Registration
Entry Education
Diploma of Remedial Massage -
The Australian College of Eastern Medicine
Level 1 & Level 2 Dry Needling -
The Australian College of Eastern Medicine
Certificate II - Security
Integrate Training
Advanced Diploma - Hospitality Management
South Metropolitan TAFE
Diploma Hospitality Management - Hospitality Management
South Metropolitan TAFE
Certificate IV - Hospitality
South Metropolitan TAFE
Certificate IV - Building And Environment
Curtin College
Year 11-12 -
Canning College
Year 8 - 10 -
Como Secondary College
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