Yicheng Xu
Melbourne,VIC
Summary
Patient and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in meeting customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
5
5
years of professional experience
Work History
Restaurant Waiter
Tianjin Dumpling House
07.2022 - 12.2023
- Explained menu items and suggested appropriate options based on customers' different dietary preferences.
- Recorded order information and sent it to the kitchen. Served dishes to tables.
- Quickly reset and cleaned up tables after customers left to maintain organized dining areas and enable speedy turnaround.
- Used cash registers and credit card machines to checkout for customers.
- Supported fellow waitstaff through teamwork during busy times, sharing responsibilities as needed.
- Maintained professional demeanour under pressure while managing challenging situations involving dissatisfied customers and multitasking during busy hours.
Restaurant Waiter
RaRamen
07.2018 - 07.2019
- Managed multiple tables simultaneously while maintaining high levels of accuracy on order placement and dish delivery.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Adhered to restaurant guidelines and safety protocols for proper food handling and presentation.
- Supported fellow waitstaff through teamwork during busy times, sharing responsibilities as needed.
Education
Bachelor of Commerce - Finance And Economics
University of Melbourne
Parkville, VIC07.2025
High School Diploma -
Carey Baptist Grammar School
Kew, VIC12.2020
Skills
- Service Quality
- Attention to detail
- Positive attitude
- Active listening
- taking responsibility
- collaborative spirit
- patience
Affiliations
- volunteered as a primary school teacher in Yixin, China
Languages
Chinese (Mandarin)
Native or Bilingual
English
Professional Working
Timeline
Restaurant Waiter
Tianjin Dumpling House
07.2022 - 12.2023
Restaurant Waiter
RaRamen
07.2018 - 07.2019
Bachelor of Commerce - Finance And Economics
University of Melbourne
High School Diploma -
Carey Baptist Grammar School
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