Yicheng Yang
Bundall,QLD
Summary
Focused and reliable causal staff bringing high enthusiasm and extensive knowledge of food safety practices. Proven history of excellent customer service and conflict resolution skills. Dedicated to accuracy and streamlining systems for efficient work.
Customer-oriented Staff with experience in service industry. Excellent interpersonal communication skills with focus on guest satisfaction when interacting with patrons. Proudly licensed for preparation and sale of alcoholic beverages, bar procedures and liquor laws.
Overview
1
1
year of professional experience
Work History
Waiter's Assistant
Syracuse Winebar & Tapas Melbourne CBD
Melbourne, VIC
02.2015 - 11.2015
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Casual
Super Cold
Melbourne, Vic
08.2014 - 11.2014
- Balanced playtime and limited screen time to optimize types of stimulation and support development of fine motor, gross motor and cognitive skills.
- Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
- Maintained updated list of emergency contact information and child's health information in case of emergencies.
- Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback.
- Applied positive behavior management techniques to enhance social interactions and emotional development.
Education
High School Diploma -
11.2018
Skills
- Guest relations management
- Food spoilage prevention
- High-volume dining
- To-go order preparation
- Item promotion
Timeline
Waiter's Assistant - Syracuse Winebar & Tapas Melbourne CBD
02.2015 - 11.2015
Casual - Super Cold
08.2014 - 11.2014
Griffith University - High School Diploma,
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