Yifen Xie

Customer Service:

• Greeting and Assisting Customers: Welcoming customers, answering questions about services, and addressing concerns.
• Managing Garment Handling: Receiving and inspecting garments, tagging items, and documenting any special instructions or stain information.
• Check-in and Check-out: Handling the process of customers dropping off and picking up their dry cleaning, ensuring accurate documentation.
• Payment Processing: create and send invoices daily or resend invoices when necessary.
• Providing Information: Explaining services, pricing, and policies to customers.

Administrative Tasks:

• Management of the DCCS dry cleaning system, including adding customer information, adding and updating prices, exporting information to relevant person, and contacting IT for timely repairs when a failure occurs.
• Record Keeping: Maintaining accurate records of customer orders, garment details, and payment transactions.
• Send and receive emails: manage email exchanges, answer inquiries and provide information
• Provide docket and packaging bags to customers
• Arrange the dry cleaning collection and delivery schedule, and contact the driver in time to arrange the collection and delivery of temporary emergency dry cleaning items.
• Maintaining the Front Desk Area: Keeping the front desk area clean, organized, and presentable.
• Other Duties: This may include tasks like preparing items for display, assisting with minor repairs, and coordinating with other staff members.