Yifen Xie
Thomastown,VIC
Summary
Dynamic and detail-oriented professional with extensive experience at Gouge Linen & Garment Services, excelling in client relations and document management. Proven ability to enhance workflow efficiency and ensure high customer satisfaction. Skilled in multi-line phone operation and adept at multitasking, contributing to seamless office operations and positive visitor experiences.
Overview
29
29
years of professional experience
Work History
Receptionist Administrator
Gouge Linen & Garment Services
Niddrie Vic
08.2025 - Current
- Managed incoming calls and directed inquiries to appropriate departments.
- Maintained organized filing systems for client records and office documents.
- Collaborated with team members to enhance workflow efficiency and service delivery.
- Responded promptly to client requests, ensuring high levels of satisfaction.
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled complaints and questions, and re-directed calls to other team members.
- Expedited daily office tasks such as mail distribution, document scanning, photocopying, and data entry to ensure smooth workflow.
- Maintained inventory of office supplies, preventing shortages and supporting daily operations.
Administrator
SPL Linen Services
Melbourne, VIC
02.2017 - 07.2025
- Answer the incoming call
- Order and invoice preparation，Send invoices to customers promptly
- Communicating with customers via email
Administrative Assistant
Zhongkai University of Agriculture and Engineering
Guangzhou China
07.1997 - 03.2008
- Designed and implemented course schedules for educators and students.
- Coordinated course selection process to enhance student academic planning.
- Organize daily exams and College English Test Band 4 and Band 6 exams.
- Analyzed and verified graduation and degree eligibility data, delivering comprehensive reports to the provincial department of education.
- Oversaw student registration management processes to ensure accurate enrollment and compliance.
- Maintain normal teaching operations
Education
Bachelor of Science -
Zhongkai University of Agriculture And Engineering
Guangzhou ChinaSkills
Reception management
File organization
Multi-line phone operation
Appointment setting
Payment collection
Mail handling
Document scanning and digitization
Document management
Appointment scheduling
Client relations
Calendar management
Supply management
Scheduling appointments
Confidential information management
Office equipment maintenance
Fee collection
Call handling
Customer service
Data entry
Microsoft office
Multitasking and organization
Administration and operations
Customer service management
Scheduling
Timeline
Receptionist Administrator
Gouge Linen & Garment Services
08.2025 - Current
Administrator
SPL Linen Services
02.2017 - 07.2025
Administrative Assistant
Zhongkai University of Agriculture and Engineering
07.1997 - 03.2008
Bachelor of Science -
Zhongkai University of Agriculture And Engineering