Yihan( Isabel) SU
Kingsford
Summary
Friendly and organised bilingual professional with experience in customer service, front desk operations, education support, and administrative coordination. Strong communication skills in English and Mandarin, with experience in client follow-ups, CRM record management, and social media support. Confident in handling customer enquiries, supporting daily operations, and working effectively in fast-paced environments.
Overview
1
1
Certification
Work History
Bilingual Interpreter & Admin Support
SK Group
China
2023 - 2024
- Facilitated communication between international and local teams in English and Mandarin
- Managed email correspondence and administrative coordination tasks across departments
- Maintained internal terminology databases and documentation records to improve workflow efficiency
- Coordinated meetings and supported daily operations to ensure smooth workflow
IELTS Tutor & Sales Executive
New Oriental Education & Technology Group
China
2024 - 2025
- Coordinated follow-ups, maintained CRM records, and ensured timely communication with parents and referral partners
- Conducted course consultations and provided tailored study recommendations based on individual learning needs
- Delivered IELTS speaking training and supported students in achieving academic goals
- Supported client engagement through ongoing communication and administrative coordination
Front Desk & Hospitality Assistant
The Reserve Hotel & E5 Playzone
Sale, VIC
2025 - 2026
- Managed bookings, customer enquiries, and front desk operations
- Served alcoholic beverages in accordance with RSA requirements
Production & Packing Assistant
Covino Farm's
Sale, VIC
2025 - 2026
- Assisted with production and packing tasks in a fast-paced work environment
- Maintained quality, cleanliness, and workplace safety standards
- Collaborated effectively with team members to support daily operations
Education
Translation Studies
Newcatle University
Newcastle Upon Tyne, UK07-2021
Bachelor of Arts - Drama / Film & Television Literature
Hainan University
China07-2017
Skills
- Customer Service & Client Communication
- Front Desk Reception & Administrative Support
- CRM & Documentation Management
- Scheduling & Coordination
- Microsoft Office (Word, Excel, Outlook)
- Social Media & Customer Engagement
- Bilingual Communication (English & Mandarin)
- Team Collaboration & Multitasking
Certification
- RSA (Responsible Service of Alcohol)
- First Aid Certificate
- Australian Driver Licence
Languages
Chinese (Mandarin)
Native or Bilingual
English
Full Professional
Timeline
Bilingual Interpreter & Admin Support
SK Group
2023 - 2024
IELTS Tutor & Sales Executive
New Oriental Education & Technology Group
2024 - 2025
Front Desk & Hospitality Assistant
The Reserve Hotel & E5 Playzone
2025 - 2026
Production & Packing Assistant
Covino Farm's
2025 - 2026
Translation Studies
Newcatle University
Bachelor of Arts - Drama / Film & Television Literature
Hainan University