YIHAO CHEN
Homebush West,Australia
Summary
Driven by passion for achieving project goals within dynamic environments. Developed skills in strategic planning, resource allocation, and stakeholder engagement. Ready to transition into new field, leveraging strong ability to streamline processes and enhance team productivity.
Overview
8
8
years of professional experience
Work History
ECommerce Program Manager (Overseas)
Dongyuan Technology Co., Ltd.
04.2020 - 03.2023
- Established online start-up business framework and policies
- Managed a budget of $600000, ensuring financial operations were completed under budget by 15%
- Analyzed data trends, leading to data-driven business decisions that increased sales by 5.5% month-over-month
- Negotiated with suppliers to secure favorable terms, achieving cost savings of 10% on key contracts.
- Set up KPIs and incentives that motivated sales teams, resulting in a 50% increase in team performance.
- Managed a team of four people
- Conducted comprehensive program evaluations, identifying areas for improvement and recommending actionable solutions.
Business Development Officer
EWE Logistics Group
02.2018 - 12.2019
- Provided top-tier customer service for clients, including Australia Post, achieving a 90% customer satisfaction rating based on feedback surveys.
- Assisted the store manager at the Australian Post China-Direct Concept store
- Attracted new customers by providing product and service information and conducting regular follow-ups
- Resolved customer complaints efficiently
- Handled general administration, including data entry and system quality maintenance
Marketing Assistant / Cashier
Chan's Asian Supermarket
11.2014 - 01.2018
- Compiled and distributed information, including website and social media analytics, resulting in a 10% increase in engagement across platforms over three months.
- Assisted with promotional activities that contributed to a 25% increase in sales during promotional periods.
- Professionally managed customer complaints and provide effective solutions
- Handled cash and processed payments via POS and EFTPOS, managing transactions totaling over $800000 annually with a 100% accuracy rate.
Education
Master of Project Management -
UNSW
06.2025
Certificate IV in Building and Construction -
TAFE Digital
02.2025
Master of Business -
The University of Newcastle
SYDNEY CAMPUS10.2014
Skills
- Business Analysis
- Problem-Solving
- Detail Oriented
- Microsoft Office Suite
- AnyLogic (in progress)
- Machine Learning (in progress)
References
Available upon request
Licences
- Driver’s License
- Construction White Card
- First Aid & CPR Certification
- Cabling License
Languages
Chinese (Mandarin)
Native or Bilingual
Timeline
ECommerce Program Manager (Overseas)
Dongyuan Technology Co., Ltd.
04.2020 - 03.2023
Business Development Officer
EWE Logistics Group
02.2018 - 12.2019
Marketing Assistant / Cashier
Chan's Asian Supermarket
11.2014 - 01.2018
Master of Project Management -
UNSW
Certificate IV in Building and Construction -
TAFE Digital
Master of Business -
The University of Newcastle
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