Yijie He

- Performance & Shift Management: Lead shifts that consistently achieve record-breaking performance in key operational and sales metrics. Maintain a high standard of service and efficiency while motivating the team to exceed targets.

- Rostering: Assist in creating and managing efficient staff rosters to ensure optimal coverage during peak and off-peak hours, while balancing team availability and labor targets.

- Stock (AIM): Oversee stock levels using AIM systems, ensuring accurate ordering, minimal waste, and full availability to support smooth daily operations and sales performance.

- Hiring & Training: Play an active role in the recruitment and onboarding process, including interviewing candidates and providing hands-on training. Successfully trained multiple crew trainers and managers, contributing to a strong and capable leadership pipeline.

• Ranked #1 in both operations scores and sales for the last two consecutive quarters, leading one of the top-performing shifts in the Bendigo.
• Coached crew members to optimize performance and motivate toward more efficient work.
• Adhered to company standards and compliance requirements for operations and cleanliness of areas.
• Supervised employees and oversaw quality compliance with company standards for food and services. ensuring efficiency, productivity, and high customer satisfaction.
• Kept employees operating productively and working on task to meet business and customer needs.
• Demonstrated strong leadership, problem-solving, and decision-making skills during high-volume shifts and peak hours.

• Successfully trained and mentored multiple crew trainers and managers, helping to elevate team skills and operational standards across shifts. including a majority of the crew at Strath.
• Achieved full cross-training and mastered all key areas—including kitchen, customer service, drive-through, and café—within 6 months, demonstrating adaptability and a strong work ethic.
• Played a key role in maintaining smooth and efficient operations by stepping into various roles as needed, ensuring excellent service and quality at all times.
• Provided ongoing coaching and support to crew members, fostering a positive work environment and promoting teamwork.
• Recognized for quick learning, leadership potential, and the ability to handle diverse responsibilities in a fast-paced setting.

• Collaborated with community members to develop and organize fundraisers, special events, and help promote them.
• Drafted reports to support management decision-making needs.
• Mitigated risk by implementing internal controls and safeguards for revenues and expenditures.