Yikutae Matenga
Griffith
Summary
Results-driven professional with experience at Baiada Poultry, excelling in quality control and product inspection. Demonstrated strong attention to detail and effective communication skills while resolving customer inquiries at Probe Group. Proven ability to uphold inspection protocols and enhance customer satisfaction through proactive problem-solving.
Overview
9
9
years of professional experience
Work History
Quality Control Inspector
Baiada Poultry
Hanwood
01.2023 - Current
- Verified accuracy of product labels, including expiration dates and lot numbers.
- Assessed materials, parts and products for conformance with quality control requirements and production specifications.
- Notified supervisors or other relevant personnel of test or production issues.
- Read blueprints and manuals to determine test procedures or adjustment methods.
Call Center Representative
Probe Group/ Big W
Auckland
03.2019 - 01.2021
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Contacted customers about potential service upgrades, new services and account changes.
- Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
Fast Food Crew Member
Wendys Restraunt
Auckland
05.2016 - 03.2018
- Built brand loyalty and accomplished customer satisfaction by working well with other food service team members.
- Completed daily and weekly cleaning schedules according to established standards.
- Recorded customer orders and communicated clearly to confirm each order.
Education
High School Diploma -
Mount Roskill Grammar
Auckland, New Zealand10-2011
Skills
- Quality control
- Blueprint reading
- Product inspection
- Customer service
- Attention to detail
- Effective communication
- Problem solving
- Inspection protocols
Affiliations
- I enjoy scrap booking
- Designing invitations for special events
- Event planning and decorating
- Hiking and Bike Riding
- Fashion styling
Timeline
Quality Control Inspector
Baiada Poultry
01.2023 - Current
Call Center Representative
Probe Group/ Big W
03.2019 - 01.2021
Fast Food Crew Member
Wendys Restraunt
05.2016 - 03.2018
High School Diploma -
Mount Roskill Grammar