Summary
Overview
Work History
Education
Skills
Languages
Date Of Birth
Personal Information
Working Details
Certification
Timeline
Generic

Yilang Zhou

Bundoora

Summary

  • With over four years of design experience, from VCE student to Diploma student, I have gained a deep understanding of the interior design industry. I possess creativity and skill, which are crucial in working with diverse interior spaces. As an enterprising interior designer, I excel in space design and furnishing selection. My focus is on producing environmentally friendly designs while prioritizing customer service, time management, and trend tracking. Troubleshooting and finding effective solutions are my strengths. I recognize the significance of maintaining clean and safe work areas while paying meticulous attention to detail. Moreover, I have extensive knowledge of ergonomics and aesthetic values in interior design, incorporating elements such as WHS, industry standards, and building codes into my designs.
  • As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
  • Knowledgeable and dedicated customer service professional with extensive experience in serivce industry. Solid team player with skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Smart User

Customer Service Department
10.2021 - 04.2022

Customer service, through communication with customers, to arrange the installation time and location schedule of energy-saving lamps

  • Implemented data-driven strategies for better decision-making processes within the organization.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Responded to customer requests for products, services, and company information.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.

Okami Japanese
01.2020 - 01.2021
  • Long time working on the restaurant, I have a very good skill on the service

Dumping Chef
01.2018 - 01.2020

Education

Diploma of interior design - interior design, basis sketch drawing and computer 2D & 3D drawing knowledge, WHS, industry standard and building code of practice, ergonomics and aesthetic values in interior design

RMIT University
08.2020

VCE - VCE Chinese

XIN JIN SHAN CHINESE LANGUAGE & CULTURE SCHOOL INC
12.2017

year 12 - Visual Communication Design (VCD) and Studio design, art and woodwork

Bundoora second college school
10.2017

Skills

  • Client Relations
  • Client Communication
  • Creative Eye
  • Attention to Detail
  • Furnishing Selection
  • Knowledge of Australian Standard
  • Knowledge of NCC
  • Knowledge of Sustainable Practices
  • Knowledge of Ergonomics
  • Knowledge of Aesthetic Values
  • Written Communication
  • Paperwork Management
  • Materials Estimation
  • Trend Identification
  • Sketching Ability
  • Computer Knowledge
  • Free Hand Floor Plan Drawing
  • Free Hand Elevation Drawing
  • Autodesk AutoCAD
  • Autodesk Revit

  • Sketchup Drawing
  • Adobe Photoshop
  • Adobe InDesign
  • Customer service
  • Active listening
  • Data entry
  • Customer relations
  • Relationship building
  • Payment processing
  • Microsoft outlook
  • Scheduling
  • Follow-up skills
  • Order processing
  • Team development
  • Documentation
  • Microsoft Office Suite
  • Microsoft PowerPoint
  • Research
  • Account updating
  • Problem resolution

Languages

Chinese
English

Date Of Birth

04/17/99, Fujian, China

Personal Information

Nationality: Australian

Working Details

part time, 3 days a week, Monday, Wednesday, and Friday 

Driving


Certification

  • VIC Driver's License
  • Microsoft Office Specialist (MOS) Certification

Timeline

Smart User

Customer Service Department
10.2021 - 04.2022

Okami Japanese
01.2020 - 01.2021

Dumping Chef
01.2018 - 01.2020

VCE - VCE Chinese

XIN JIN SHAN CHINESE LANGUAGE & CULTURE SCHOOL INC

year 12 - Visual Communication Design (VCD) and Studio design, art and woodwork

Bundoora second college school

Diploma of interior design - interior design, basis sketch drawing and computer 2D & 3D drawing knowledge, WHS, industry standard and building code of practice, ergonomics and aesthetic values in interior design

RMIT University
Yilang Zhou