With over four years of design experience, from VCE student to Diploma student, I have gained a deep understanding of the interior design industry. I possess creativity and skill, which are crucial in working with diverse interior spaces. As an enterprising interior designer, I excel in space design and furnishing selection. My focus is on producing environmentally friendly designs while prioritizing customer service, time management, and trend tracking. Troubleshooting and finding effective solutions are my strengths. I recognize the significance of maintaining clean and safe work areas while paying meticulous attention to detail. Moreover, I have extensive knowledge of ergonomics and aesthetic values in interior design, incorporating elements such as WHS, industry standards, and building codes into my designs.
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Knowledgeable and dedicated customer service professional with extensive experience in serivce industry. Solid team player with skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Smart User
Customer Service Department
10.2021 - 04.2022
Customer service, through communication with customers, to arrange the installation time and location schedule of energy-saving lamps
Implemented data-driven strategies for better decision-making processes within the organization.
Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Responded to customer requests for products, services, and company information.
Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Okami Japanese
01.2020 - 01.2021
Long time working on the restaurant, I have a very good skill on the service
Dumping Chef
01.2018 - 01.2020
Education
Diploma of interior design - interior design, basis sketch drawing and computer 2D & 3D drawing knowledge, WHS, industry standard and building code of practice, ergonomics and aesthetic values in interior design
RMIT University
08.2020
VCE - VCE Chinese
XIN JIN SHAN CHINESE LANGUAGE & CULTURE SCHOOL INC
12.2017
year 12 - Visual Communication Design (VCD) and Studio design, art and woodwork
Bundoora second college school
10.2017
Skills
Client Relations
Client Communication
Creative Eye
Attention to Detail
Furnishing Selection
Knowledge of Australian Standard
Knowledge of NCC
Knowledge of Sustainable Practices
Knowledge of Ergonomics
Knowledge of Aesthetic Values
Written Communication
Paperwork Management
Materials Estimation
Trend Identification
Sketching Ability
Computer Knowledge
Free Hand Floor Plan Drawing
Free Hand Elevation Drawing
Autodesk AutoCAD
Autodesk Revit
Sketchup Drawing
Adobe Photoshop
Adobe InDesign
Customer service
Active listening
Data entry
Customer relations
Relationship building
Payment processing
Microsoft outlook
Scheduling
Follow-up skills
Order processing
Team development
Documentation
Microsoft Office Suite
Microsoft PowerPoint
Research
Account updating
Problem resolution
Languages
Chinese
English
Date Of Birth
04/17/99, Fujian, China
Personal Information
Nationality: Australian
Working Details
part time, 3 days a week, Monday, Wednesday, and Friday
Driving
Certification
VIC Driver's License
Microsoft Office Specialist (MOS) Certification
Timeline
Smart User
Customer Service Department
10.2021 - 04.2022
Okami Japanese
01.2020 - 01.2021
Dumping Chef
01.2018 - 01.2020
VCE - VCE Chinese
XIN JIN SHAN CHINESE LANGUAGE & CULTURE SCHOOL INC
year 12 - Visual Communication Design (VCD) and Studio design, art and woodwork
Bundoora second college school
Diploma of interior design - interior design, basis sketch drawing and computer 2D & 3D drawing knowledge, WHS, industry standard and building code of practice, ergonomics and aesthetic values in interior design