Yilei Xiong
Sydney,NSW
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
2
2
years of professional experience
Work History
Customer Service Specialist
Sanzhi Logistics Technology Co., Ltd.
Nanchang
10.2021 - 12.2022
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Resolved concerns with products or services to help with retention and drive sales.
- Answered average of 50 calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.
- Collaborated with shipping department staff to facilitate smooth materials returns to correct vendors.
- Took payment information and other pertinent information such as addresses and phone numbers to place orders.
Supervisory Specialist
Sanzhi Logistics Technology Co., Ltd.
Nanchang
12.2021 - 01.2022
- Improved Nanchang area operations by gathering data, analyzing trends and optimizing processes.
- Coordinated supplies, set schedules and delegated assignments to keep team on target and achieve productivity goals.
- Kept files, logs and records updated with latest information.
Tutorial Teacher
Nanchang New Oriental School
NanChang
08.2020 - 06.2021
- Collaborated with students to complete homework assignments, identify lagging skills and correct weaknesses.
- Supported students with helpful study habits and exam strategies.
- Worked with students in classrooms or home environments to provide educational support.
- Updated required logs and student documentation to keep records accurate and current.
- Responded to after hours email and telephone requests to provide students assistance with specific questions.
Education
Economics
The University of Sydney
Sydney, NSWTaylors College - Sydney
Waterloo, NSW06.2022
Skills
- Flexible and Adaptable
- Collaboration
- Customer Service
- Self-Motivated
- Responsible
- Organization and Time Management
Timeline
Supervisory Specialist
Sanzhi Logistics Technology Co., Ltd.
12.2021 - 01.2022
Customer Service Specialist
Sanzhi Logistics Technology Co., Ltd.
10.2021 - 12.2022
Tutorial Teacher
Nanchang New Oriental School
08.2020 - 06.2021
Economics
The University of Sydney
Taylors College - Sydney
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