Business Analyst
Volkswagen(Anhui) Digital Sales and Services
06.2023 - 06.2024
- Developed high-quality documentation to support training efforts, helping employees fully understand D-COS systems and procedures.
- Performed gap analysis between existing systems or processes and desired state, identifying areas for improvement or enhancement.
- Improved business processes by analyzing current practices and recommending optimization strategies.
- Collaborated with IT to develop business intelligence tools, enhancing quality of data-driven decision-making.
- Updated and developed scripts and queries to extract and analyze data from multiple sources.