Yi Ling Lo (Angela)
Carina,QLD
Summary
Proven track record in enhancing customer satisfaction and streamlining operations, demonstrated at Prada and other notable organizations. Expert in client transportation and team collaboration, I excel in high-pressure environments, significantly improving service standards. My approach combines strong multitasking abilities with a focus on achievements, driving positive outcomes and operational efficiency. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
3
3
years of professional experience
Work History
Support Staff
Prada
Taoyuan, Taiwan
03.2024 - 04.2024
- Greeted visitors professionally, directing them appropriately and ensuring a positive first impression of the organization.
- Answered telephone and assisted callers by providing information or directing to appropriate employee.
- Provided administrative support for various departments, contributing to the smooth operation of the organization.
- Resolved customer inquiries with patience and empathy, fostering positive relationships with clients.
- Communicated with clients on behalf of staff to relay messages and information.
- Established administrative work procedures to track staff's daily tasks.
Teacher
Dacheng Elementary School
Taoyuan,Taiwan
08.2023 - 01.2024
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Worked cooperatively with other teachers, administrators, and parents to help students reach learning objectives.
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
- Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
- Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
- Supported students in developing social skills through structured activities and positive reinforcement techniques.
Live Stream Planner
Shopee Pte. Ltd.
Taipei,Taiwan
03.2023 - 09.2023
- Collaborated with cross-functional teams to align goals and ensure project success.
- Optimized inventory control, reducing waste and improving costefficiency.
- Identified potential risks, implementing mitigation plans to minimize impact on project timelines.
- Worked directly with production personnel to resolve production scheduling issues and conflicts.
- Prioritized schedules to meet project goals and overall customer satisfaction.
- Managed successful day-to-day operations of projects by maximizing productivity from available resources.
- Streamlined communication channels for enhanced collaboration between departments during the planning stages of projects.
Waitress
Keelung Senki Coffee
Keelung,Taiwan
09.2021 - 03.2023
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Education
Bachelor of Arts - Oceanic Cultural Creative Design Industries
National Taiwan Ocean University
Keelung, Taiwan06.2023
Skills
- Telephone assistance
- Support Services
- Client Transportation
- Office Equipment Maintenance
- Customer Service
- Strong multitasking
- Team Collaboration
- Cleanliness
- Order Taking
- Cash Handling
- Menu Recommendations
Languages
Chinese (Mandarin)
Native or Bilingual
English
Professional Working
Timeline
Support Staff
Prada
03.2024 - 04.2024
Teacher
Dacheng Elementary School
08.2023 - 01.2024
Live Stream Planner
Shopee Pte. Ltd.
03.2023 - 09.2023
Waitress
Keelung Senki Coffee
09.2021 - 03.2023
Bachelor of Arts - Oceanic Cultural Creative Design Industries
National Taiwan Ocean University