Yimeng Li
NSW
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Rallyville Markets
01.2024 - 06.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
- Liaised with sales and management teams to develop solutions and accomplish shared objectives.
- Increased team productivity by implementing efficient social media marketing strategies.
Sales
Huanqiu Electronics - Authorised Reseller by APPLE
12.2022 - 02.2023
- Increased aftermarket sales by developing and implementing strategic sales plans.
- Promoted company programs for warranty sales and seasonal promotions to boost sales.
- Provided comprehensive support during the sales process, from initial contact to after-sales care.
- Contributed to increased sales revenue by providing pre-sales technical support and product demonstrations.
Education
Economics/Business
Taylors College - Sydney
Waterloo, NSW12.2020
Bachelor of Arts - Double Major in Financial Economics And Management
University of Sydney
JILIN Province, CHINA07.2019
Bachelor of Arts - Double Major in Financial Economics And Management
University of Sydney
Sydney, NSW06.2024
Skills
- Creative Problem Solving
- Organisation
- Microsoft Office Suite
- Integrity
- Customer Service
- Critical Thinking
- Problem Resolution
Languages
English
Limited Working
Chinese (Mandarin)
Native or Bilingual
Selfintroduction
A fresh graduates and a prospective students of Mater degree in The University of Sydney.
Hobbies
Most of us are willing to find a balance of our lives, I find joy in a variety of hobbies. I would like to travel different places and enjoy beauty of the nature, it has healing power which brings me some peace inside. Photography is another passion of mine, recording precious moments of life is a good method for memorizing true happiness. Singing is a great way for me to express or vent my emotions, and music is another outlet for me to relieve stress. These hobbies not only contribute to my well-being but also enhance my ability to approach challenges with a fresh perspective in daily life.
Timeline
Customer Service Representative
Rallyville Markets
01.2024 - 06.2024
Sales
Huanqiu Electronics - Authorised Reseller by APPLE
12.2022 - 02.2023
Economics/Business
Taylors College - Sydney
Bachelor of Arts - Double Major in Financial Economics And Management
University of Sydney
Bachelor of Arts - Double Major in Financial Economics And Management
University of Sydney
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