Yiming Dong

• Communicated regularly with parents and carers regarding children’s routines and wellbeing
• Demonstrated patience, empathy, and calm communication in busy environments
• Followed established procedures and maintained accurate records

• Provided one-on-one and small-group tutoring to university students, helping them understand course content and prepare for exams
• Explained complex concepts in a clear, patient, and practical manner tailored to individual learning needs
• Supported students in managing exam pressure by breaking down tasks and setting clear study priorities
• Built trust and rapport through reliable support and consistent follow-up
• Demonstrated strong communication skills, patience, and the ability to adapt explanations based on feedback

• Engaged with a wide range of customers in a face-to-face sales environment, building rapport quickly
• Identified customer needs through conversation and provided suitable product recommendations
• Worked towards daily sales targets while maintaining a positive customer experience
• Handled cash and transactions accurately and responsibly

• Managed customer orders, payments, and enquiries with accuracy and reliability
• Built repeat customer relationships through consistent service quality
• Organised inventory and daily operations in a customer-facing environment

• Supported structured industry research and documentation to assist internal investment processes

• Reviewed business information carefully to identify key risks and considerations

• Prepared written summaries and supporting materials for internal discussions

• Worked within a professional environment where accuracy, confidentiality, and attention to detail were essential

• Delivered high-quality customer service in a retail environment
• Assisted customers in selecting products by understanding their needs and preferences
• Handled customer enquiries and resolved issues professionally