Jasper Zheng

• Developed strategies to retain existing clients and maintain long-term connections, fostering customer loyalty and repeat business opportunities.
• Implemented efficient documentation practices that expedited processing times while ensuring compliance with industry regulations.
• Streamlined the loan application process for faster approvals and increased customer retention.
• Provided ongoing support for past clients to maintain strong relationships and encourage referrals for future business opportunities.
• Stayed up-to-date on current market trends and regulatory changes, ensuring accurate advice and guidance for clients navigating the mortgage landscape.

• Managed inventory control, cash control, and store opening and closing procedures.
• Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
• Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
• Trained team members in successful strategies to meet operational and sales targets.
• Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
• Submitted orders for new inventory.
• Completed routine store inventories.
• Collaborated with upper management to develop strategic plans for store growth and expansion.

Managing high-volume financial transactions, while delivering exceptional customer service. Demonstrated proficiency in managing human resource. Prepared cost estimates and forecasts for large scale construction projects, resulting in accurate project budgets and cost control.

• Developed and maintained filing systems to facilitate easy access to information.
• Strengthened client relationships through consistent follow-up communication and efficient problem resolution.
• Worked closely with management to provide effective assistance for specific aspects of business operations.
• My duties includes typing quotes, soliciting proposals from vendors, updating notes in the system, maintaining tracking sheets, ensuring all quotes are submitted, received and processed in accordance with policy timelines and assisting the department lead as needed.
• Served as contact person and source of information to maintain good communication with clients

• Improved communication between students and administration
• Administered student records, creating and distributing records of academic performance to student and parents.
• Aided students in accessing and utilizing various support services and programs.
• Managed school resources to improve student achievement rates.
• Organized campus events such as career fairs, open houses, and orientations.

• Coordinated closely with internal teams, ensuring all aspects of events aligned with overall company goals and messaging strategies.
• Managed budgets effectively, ensuring all events remained within financial constraints while still delivering high-quality experiences.
• Handled contract negotiations efficiently, protecting company interests while maintaining positive working relationships.
• Determined root cause of performance trends and developed process improvement plans which targeted assurance in safety, health, quality and customer satisfaction.