Yin CHANG
Drummoyne,NSW
Summary
Highly motivated and results-oriented Administration professional with over 15 years of experience spanning diverse industries. Known for my proactive approach and ability to thrive in fast-paced environments, I excel in providing exceptional administrative support while fostering positive relationships with colleagues and clients alike. My strong communication skills allow me to effectively engage with individuals at all levels of an organisation, facilitating collaboration and driving successful outcomes. With a keen eye for detail and a commitment to continuous improvement, I consistently deliver high-quality work and exceed expectations. Well-versed in developing job opportunities, vocational plans and specialized support strategies to address work-related, behavioral or other barriers to gainful employment. Highly analytical and organized with a forward-thinking and adaptable approach.
Overview
16
16
years of professional experience
Work History
Food & Beverage Attendant
SYD Convention & Exhibition Centre
08.2018 - Current
- Banquets & Gala Dinners, Conventions & Conferences, Exhibitions, meetings & Seminars
- Setting up tables
- Comply with all health and safety regulations
- Assist in creating warm and welcoming environment to the guests Serve food and drink to guest
- Communicate the special dietary order details to the Kitchen Staff
- Handling multiple tables and tasks in an efficient manner
Customer Service Team Member
Bunnings
11.2021 - Current
- Enhanced customer satisfaction by resolving product and service issues promptly and efficiently.
- Maintained thorough knowledge of products and services to provide accurate information to customers, increasing trust in the brand.
- Answer customers questions and provide information on procedures or policies
- Maintain the register area clean and organized, Process payments, exchanges or returns
- Stock shelves and mark prices on shelves
Employment Consultant
GLOBALSKILLS
08.2022 - 05.2023
- Provided excellent customer service to both job seekers and employers, addressing inquiries and resolving issues promptly
- Meeting with clients to identify their career plans and needs, providing support pre-and post-employment
- Ensuring employment is sustainable and suitable for the jobseekers
- Delivering training sessions to support client job-readiness
- Reverse marketing candidates and plans to employers
Grocery Team Member
Woolworths
03.2021 - 08.2022
- Online Picking and Packing, Night fill, checkout and customer services assistant
- Assist customers with shopping needs
- Replenishing stocks, updated weekly promotion pricing and their location
- Answer customer phone inquiry and address their questions with accurate answers
- Online processing Pick and pack customer orders, Rf scanning
- Maintain the register area clean and organized
- Process payments, exchanges or returns
Customer Service Representative
CROSSMARK
01.2020 - 09.2021
- Asked probing question to determinate service needs and accurately input information into the systems
- Escalated customer concerns, store issues and inventory requirements to supervisor
- Cultivated impactful relationships with customers and drove business development by delivering product knowledge
- Evaluated customer account information to assess current and determine potential solutions
- Set up and activated customer accounts
- Update pricing and signage to complete product displays
- Work with manager and advertising director to optimize promotions
- Arranged consistent shelves, bins and racks at locations by following established planograms
Office Administrator / Customer Service support
UMALL Online supermarket
03.2019 - 12.2019
- Data entry
- Processing invoices
- Following up payments
- Answering & resolving customer queries & issues
- Updating customers regarding the status of their deliveries
- Liaise with internal departments such as the warehouse & logistic teams
VIP - BUTLER
THE STAR | Stedman
05.2015 - 03.2018
- Greet and welcome all guest with a smile and professional conversation
- Server food courses and alcoholic beverages to guest
- Answer guest question about hotel amenities and provide information about local businesses or attractions that may be of interest
- Coordinate with housekeeping to ensure all special requests are handled promptly
International Trade Coordinator
YIWU Commodities City Trading CO., LTD
02.2012 - 01.2015
- Research market trends and competitor activities to find growth opportunities
- Analyse data to make strategic business decisions
- Communicate with suppliers, distributors, and clients to achieve business goals
- Negotiate contracts and agreements
- Ensure compliance with trade regulations and customs procedures
- Stay updated on changes in regulations and tariffs
- Manage the process of sourcing, procurement, logistics, and distribution
- Optimize operations to reduce costs and ensure timely delivery
- Assist customers with translation needs
- Provide support to customers from different language backgrounds
Assistant Accountant
CENTRAL MADEIRENCE
03.2011 - 01.2012
- Data Entry, Input financial transactions into accounting software accurately and timely
- Assist in processing accounts payable and receivable transactions, including invoice processing, payments, and collections
- Reconcile bank statements with internal records to ensure accuracy and identify discrepancies
- Provide general support to the accounting department, including filing, organizing documents, and responding to inquiries
Administration Assistant
Zurich Insurance Group
05.2008 - 01.2011
- Responding to incoming calls and directing them to the appropriate person or department
- Handling incoming and outgoing mail, emails, and faxes, and distributing them to the relevant parties
- Coordinating and scheduling meetings, appointments, and conference for staff members
- Data Entry, Inputting and maintaining accurate records and data in spreadsheets, databases
- Office Supplies Management, Ordering, stocking, and maintaining office supplies and equipment
- Assisting with administrative tasks such as photocopying, scanning, and faxing documents as needed
Education
TAFE Accounting and Bookkeeping -
01.2023
Advanced Diploma of Marketing -
Bridge Business College
Sydney, NSW01.2019
Bachelor of Accounting -
Universidad Metropolitan De Caracas
Caracas, VENEZUELA01.2010
Skills
- Focused high-level customer service, administration and data entry skills: responding to customer enquiries, handling complaints with strong conflict resolution skills, and maintaining records, paperwork and correspondence and documenting statistics
- Possesses and outstanding phone manner; creating positive first impressions for customers as they enter, greeting them in an excellent manner and responding to queries in person, via telephone and email
- Coordinating, scheduling and maintaining appointments and services within constantly changing environments
- Strong data entry skills and maintaining information record systems to monitor all client information
- Highly developed organisational and time management skills, with the ability to prioritise workloads to quality standards
- Proven ability to work in demanding and fast environments, flexible, adaptable with the ability to respond to complex and shifting situational demands
- Commitment to continuous leaning and professional development, seeking new ways enhance customer service levels, assist the community and deliver practices of high quality, validity and accuracy
Timeline
Employment Consultant
GLOBALSKILLS
08.2022 - 05.2023
Customer Service Team Member
Bunnings
11.2021 - Current
Grocery Team Member
Woolworths
03.2021 - 08.2022
Customer Service Representative
CROSSMARK
01.2020 - 09.2021
Office Administrator / Customer Service support
UMALL Online supermarket
03.2019 - 12.2019
Food & Beverage Attendant
SYD Convention & Exhibition Centre
08.2018 - Current
VIP - BUTLER
THE STAR | Stedman
05.2015 - 03.2018
International Trade Coordinator
YIWU Commodities City Trading CO., LTD
02.2012 - 01.2015
Assistant Accountant
CENTRAL MADEIRENCE
03.2011 - 01.2012
Administration Assistant
Zurich Insurance Group
05.2008 - 01.2011
TAFE Accounting and Bookkeeping -
Advanced Diploma of Marketing -
Bridge Business College
Bachelor of Accounting -
Universidad Metropolitan De Caracas
Similar Profiles
Cynthia ButtigiegCynthia Buttigieg
Team Leader at Melbourne Convention and Exhibition CentreTeam Leader at Melbourne Convention and Exhibition Centre
Laura D’AmbrosioLaura D’Ambrosio
Project Work - Tech Department and Nyaal Banyul at Melbourne Convention & Exhibition Centre (MCEC)Project Work - Tech Department and Nyaal Banyul at Melbourne Convention & Exhibition Centre (MCEC)
JANAM PATELJANAM PATEL
Supervisor/Coordinator at CIDCO Exhibition & Convention CentreSupervisor/Coordinator at CIDCO Exhibition & Convention Centre
Bryan TabadaBryan Tabada
Customer Specialist at SplendCustomer Specialist at Splend
John HeadenJohn Headen
Turnkey Industrial Engineering Electrical Supervisor at BOC Oxygen PlantTurnkey Industrial Engineering Electrical Supervisor at BOC Oxygen Plant