Yin-Feng (Adam) Lai

• Maintained a welcoming and comfortable atmosphere by overseeing cleanliness and maintenance of the lounge area.
• Monitored daily financial transactions accurately, ensuring proper cash handling practices were followed consistently by all team members.
• Lead by example in providing exceptional customer service, anticipate guest's needs, and resolving any issues promptly.
• Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
• Performs other duties as as requested by the Food & Beverage Management team.
• Proficient in delivering exceptional guest experiences by attentively memorizing and seamlessly recalling guest names and F&B preferences, fostering lasting relationships and exceeding expectations in the hospitality sector

• Managed check-in and check-out procedures for guests.
• Welcomed guests on arrival, displaying professional and friendly approach.
• Supported front desk team members during peak times, ensuring efficient operations under high-pressure situations.
• Opened, poured and served hot and cold beverages to customers to complement food and dining experience.
• Taking, managing, and receiving payments for guest bookings
• Being our guests’ trusted contact – helping with everything from flight information to local sights
• Being the smiling face when we greet them via our hotel shuttle bus service driven by you

• Communicated professionally with clients, colleagues and legal partnership verbally and in writing.
• Researched and identified legal precedents and statutes.

• Customer service & merchandising

• Cash handling

• Food preparation

• Store presentation duties