Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Yin Lok

Southport

Summary

Dynamic and detail-oriented professional with a proven track record at Billion Descendant Sdn Bhd, excelling in recordkeeping and file management. Recognized for enhancing customer service and operational efficiency, I thrive in fast-paced environments, demonstrating strong attention to detail and a commitment to continuous improvement.

Overview

12
12
years of professional experience

Work History

Administrator

Billion Descendant Sdn Bhd
02.2006 - 09.2011
  • Maintained electronic and paper filing systems for easy retrieval of information.
  • Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
  • Tracked office supplies and restocked low items to keep team members on-task and productive.
  • Oversaw inventory management, ensuring office supplies were adequately stocked without overordering.
  • Assisted in event planning efforts for company gatherings, conferences, or workshops to enhance employee engagement and networking opportunities.
  • Maximized office space utilization by maintaining a clean, organized work environment that encouraged productivity and efficiency.
  • Demonstrated exceptional multitasking abilities while juggling diverse responsibilities, including reception duties and ad-hoc administrative tasks.

Waitress

Bongsen Restaurant
04.2005 - 11.2005
  • Increased customer satisfaction through professional handling of inquiries and prompt resolution of issues.
  • Maintained cleanliness in dining area, contributing to a pleasant atmosphere for customers.
  • Cultivated warm relationships with regular customers.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Enhanced customer satisfaction by providing attentive service and efficiently addressing concerns.
  • Collaborated with kitchen staff to ensure accurate order preparation and timely delivery of dishes to guests.
  • Provided support during catering events by setting up stations, serving food promptly, engaging with attendees professionally.

Shop Assistant

Memory Gift Shop
11.2003 - 12.2004
  • Completed daily tasks accurately and on-time to support shop needs.
  • Maintained a clean and organized shop floor, optimizing space for ease of customer navigation.
  • Swept and mopped floor, wiped windows and fixtures after closing to support cleanliness and maintain organized store.
  • Provided excellent customer service, promptly addressing inquiries and resolving issues.
  • Organized shelves to remove slow moving items and add new merchandise.
  • Collected payment by cash, debit or credit card and used Point of Sale system to process transaction.

Cafe All Rounder

Home Secret Cafe
01.2000 - 10.2003
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Passionate about learning and committed to continual improvement.

Education

Patisserie Cert III

North Metropolitan TAFE
Perth, WA
07-2025

High School Diploma -

SM Yoke Kuan
Malaysia
12-1996

Skills

  • Attention to detail
  • Recordkeeping and file management
  • Data entry
  • Customer service

Languages

Chinese (Mandarin)
Full Professional
Chinese (Cantonese)
Full Professional
English
Professional Working
Malay
Professional Working

Timeline

Administrator

Billion Descendant Sdn Bhd
02.2006 - 09.2011

Waitress

Bongsen Restaurant
04.2005 - 11.2005

Shop Assistant

Memory Gift Shop
11.2003 - 12.2004

Cafe All Rounder

Home Secret Cafe
01.2000 - 10.2003

Patisserie Cert III

North Metropolitan TAFE

High School Diploma -

SM Yoke Kuan

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