Yin Tseng
Carrum Downs,VIC
Summary
Goal-driven professional person in managing diverse customer needs with speed and efficiency. Maximizing satisfaction and bank revenue through hands-on service and support, knowledgeable product recommendations and persuasive communication skills.
Overview
7
7
years of professional experience
Work History
Sales Advisor
HM Group
05.2023 - 12.2023
- Drove store revenue by offering customers accessories and related purchases to complete selections.
- Met with existing customers and prospects to discuss their needs and recommend optimal solutions.
- Provided expert product knowledge to customers, leading to informed purchasing decisions and increased satisfaction levels.
- Streamlined processes within the sales team for a more efficient workflow, leading to better time management and increased productivity.
- Contributed to a positive work environment by mentoring junior staff members on best practices in salesmanship, fostering a culture of continuous improvement.
- Developed and implemented sales strategies to increase profits.
Dog Walker
Person
03.2022 - 04.2023
- Fed, walked and cared for dogs during owners' absences and out-of-town trips.
- Led dogs away from hazards, obstacles and other animals to protect their safety, always kept an eye on dogs in the dog park.
- Developed strong personal relationships and trust with dogs through vocal affirmations, petting and pre-approved treats.
- Followed optimal schedules for animals as set by owners or supervisors.
- Made it a point to get up at 6:30 am every day to walk the dog without procrastinating.
- Followed pet care instructions for dietary needs and medication regimens.
Customer Service Assistant
Small Business
10.2022 - 01.2023
- Answered customer questions about product availability and shipment times.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Described product highlights and benefits to help guide purchasing decisions.
- Quickly understand customer needs and provide solutions that satisfy customers.
- Delivered prompt service to prioritize customer needs.
- Recommended products to customers, thoroughly explaining details.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Maintain good relationships with customers and increase sales in the store.
After-school Tutor
Classmates
09.2018 - 06.2020
- Motivated classmates towards learning and studying to build self-confidence and reduce fear of failure. Improved the efficiency and performance of the whole class.
- In the process of tutoring, I will actively learn and correct the problems that I do not know, and devote myself to learning and improving myself
- Supported them with helpful study habits and exam strategies.
- Planned after- class lessons to strengthen weak subjects and build skills.
- Tutored struggling, average and advanced students in Mathematics course materials.
- My classmates' grades have improved significantly, and our relationship has also been enhanced.
Volunteer
Geracomium
08.2016 - 08.2017
- Assisted with large- scale events or programs.
- Maintained clean, neat and operational facilities to serve program/elders needs.
- Used strong interpersonal communication skills to convey information to others.
- Supported engaging, fun and smooth-running events by helping with organization and planning.
- Met with other volunteers and program leaders to discuss new service opportunities.
- Actively resolved disputes among members to help the whole team run more efficiently
- Gained the skills of hard working and effective communication and have learned a lot from this volunteer activity.
Education
Bachelor of Business Admin. - Economic And Business Strategy
Monash University
Melbourne, VIC12.2023
Skills
- Fluent in Mandarin, Cantonese, and English
- Resilient, dependable and responsible
- Teamwork and Collaboration
- Always give priority to thinking from the perspective of the team and provide my insight in decision-making
Languages
Chinese (Mandarin)
Native or Bilingual
Chinese (Cantonese)
Full Professional
English
Full Professional
Timeline
Sales Advisor
HM Group
05.2023 - 12.2023
Customer Service Assistant
Small Business
10.2022 - 01.2023
Dog Walker
Person
03.2022 - 04.2023
After-school Tutor
Classmates
09.2018 - 06.2020
Volunteer
Geracomium
08.2016 - 08.2017
Bachelor of Business Admin. - Economic And Business Strategy
Monash University
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