Yinan Jiang
Campsie,Australia
Summary
Qualified sales associate with strong background in client relations and administrative support. Experienced with luxury watch sales and maintenance, providing comprehensive knowledge of high-end timepieces. Knowledge of watch repair techniques ensures efficient and accurate service delivery. Successfully managed client portfolios and resolved inquiries; utilized expertise in customer service to enhance client satisfaction and loyalty.
Overview
8
8
years of professional experience
Work History
Client Service Associate
Cartier
01.2023 - Current
- Responded promptly to client inquiries via phone, email, or face-to-face meetings, demonstrating commitment to exceptional service standards.
- Maintained accurate client records, allowing for efficient tracking of account activity and personalized service delivery.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Supported the implementation of new technology platforms aimed at enhancing overall customer experience levels within the organization.
- Developed strong relationships with clients through proactive outreach and regular check-ins on progress and satisfaction.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Organized relevant documentation for each client interaction, ensuring a thorough understanding of client needs and facilitating seamless handoffs between team members.
Sales Associate
Cartier
01.2022 - 01.2023
- Consistently met performance targets for both service volume and retail sales goals within the salon environment.
- Built lasting relationships with repeat customers through attentive service, creating a loyal client base that contributed significantly to store revenues.
- Offered valuable product suggestions based on customer needs and preferences, increasing overall satisfaction levels.
- Collaborated with team members to achieve sales targets and improve overall store performance.
- Developed strong product knowledge, enabling effective recommendations and upselling opportunities.
- Provided personalized shopping assistance, establishing rapport with customers and enhancing their retail experience.
- Developed strong relationships with clients through attentive listening and empathetic understanding of their needs.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Used in-store system to locate inventory and place special orders for customers.
Assistant Shop Manager
Sheer Brilliance Jewellers
07.2019 - 01.2022
- Collaborated with the Shop Manager to set sales targets, monitor progress, and develop plans for improvement when necessary.
- Increased sales through effective merchandising strategies and engaging product presentations.
- Improved customer satisfaction by addressing and resolving customer concerns promptly and professionally.
- Managed daily operations for efficient shop functioning, including staff scheduling, inventory management, and cash handling.
- Developed new promotional campaigns to attract new customers.
- Boosted employee morale by fostering a positive work environment that encouraged open communication and teamwork.
- Enhanced shop floor efficiency by regularly reorganizing displays according to seasonal trends or promotional activities.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Evaluated employee performance through regular reviews, setting clear expectations, and offering constructive feedback for continuous development.
- Ensured compliance with company policies and local regulations by regularly updating staff on changes or new requirements.
- Achieved smoother shift transitions with thorough handover meetings between incoming/outgoing managers each day.
- Contributed to the continuous improvement of store operations by participating in meetings, sharing insights, and implementing new initiatives.
- Contributed to budget preparation by analyzing historical data and projecting future expenses based on current trends.
Shop Manager
UGG
01.2018 - 06.2019
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Kept orderly and accurate accounting records by monitoring sales documentation.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed inventory levels for optimal product availability, resulting in fewer stockouts and increased sales.
- Established strong vendor relationships for timely delivery of products and seamless order processing, ensuring customer satisfaction.
- Recruited trained, and mentored a high-performing staff, fostering a positive work environment that encouraged teamwork and collaboration.
- Optimized store layout for better customer flow and product visibility, ultimately enhancing the overall shopping experience.
- Streamlined store operations by delegating tasks efficiently to team members and monitoring progress regularly.
- Analyzed sales data to identify trends and create targeted marketing initiatives that catered to the needs of our customer base.
- Delivered excellent customer service by addressing and resolving customer inquiries and complaints.
Course Sales Assistant
DNC
01.2017 - 01.2018
- Provided positive first impressions to welcome existing, new, and potential customers.
- Listened to customer needs and desires to identify and recommend optimal courses.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
Education
GAA - Gemology
Gemology Association of Australia
10-2025
Master of Accounting - CPA extension
Macquarie University
01.2018
Specialty of English - Aquatic Products Trade English
Dalian Ocean University
01.2015
Skills
- Problem-solving
- Strong interpersonal skills
- Verbal and written communication
- Strong organization
- Sales support
- Time management expertise
- Teamwork and collaboration
- Customer relations
Affiliations
- Member of GAA
- Member of CPA
Languages
Mandarin
English
Timeline
Client Service Associate
Cartier
01.2023 - Current
Sales Associate
Cartier
01.2022 - 01.2023
Assistant Shop Manager
Sheer Brilliance Jewellers
07.2019 - 01.2022
Shop Manager
UGG
01.2018 - 06.2019
Course Sales Assistant
DNC
01.2017 - 01.2018
Specialty of English - Aquatic Products Trade English
Dalian Ocean University
GAA - Gemology
Gemology Association of Australia
Master of Accounting - CPA extension
Macquarie University
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