Ying Shi
Summary
Compassionate and dedicated aged and disability support worker with a strong medical background and hands-on experience in personal care and traditional Chinese medicine massage therapy. Holding a Certificate III in Individual Support (Aging and Disability) with additional training in infection control, manual handling, and first aid. Experienced in providing holistic care, supporting individuals with daily activities, medical needs, and social engagement. Passionate about improving the well-being and quality of life for elderly and disabled individuals.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Receptionist & Massage Therapist
Traditional Chinese Medicine Massage Club
12.2023 - Current
- Managed front desk operations, including welcoming clients, scheduling appointments, and clarifying customer needs.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Handled cash transactions and maintained sales and payments records accurately.
- Resolved customer problems and complaints.
- Provided massage to clients, including elderly and disabled individuals, to relieve pain and improve mobility.
- Managed multiple tasks and met time-sensitive deadlines.
Aged Care Placement
Estia Health Kensington Gardens
01.2025 - 02.2025
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted clients with daily living activities, promoting independence and wellbeing.
- Observed and followed workplace safety and infection control procedures
- Worked collaboratively with registered nurses and care workers to provide comprehensive support
Personal Support Worker
Family-Based Care
02.2018 - 08.2021
- Assisted my dad (diagnosed as advanced lung cancer) with daily living needs to maintain self-esteem and general wellness.
- Assisted with daily living activities, including meal preparation, mobility support, and household tasks
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Coordinated medical appointments, medication management, and hospital procedures
- .Recorded status and duties completed in logbooks for management.
Board Secretary & Deputy General Manager of Administration
Shanxi Qiaoyou Chemical Industrial Co., Ltd.
01.2007 - 12.2017
- Company Overview: China
- Created and maintenance up-to-date board planning calendar to outline matters on board's agenda.
- Maintained full contact list of board members, board member appointment dates, term of appointments and board member biographies.
- Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
- Wrote reports, executive summaries and newsletters.
- Updated and maintained confidential databases and records.
Resident Doctor
The Second Shanxi People's Hospital
10.1997 - 02.2000
- Company Overview: China
- Assessed complex diagnostic cases using critical thinking skills, leading to accurate diagnoses and tailored treatments for each patient''s needs.
- Streamlined patient flow in the clinic by implementing efficient scheduling and triage processes.
- Contributed to quality improvement initiatives within the department, enhancing overall patient care standards.
Education
Certificate III - Individual Support (Aging & Disability)
Celtic Training
01.2025
Chinese Medicine & Meridian Theory Training -
08.2023
Master of Public Health with Distinction -
Wollongong University
07.2002
Bachelor of Medical Science -
Shanxi Medical University
07.1997
Skills
- Analytical Planning and Decision-Making
- Personal care assistance
- Holistic Massage Techniques
- Emotional and social support
- Effective Communication Skills
- Customer Service Excellence
- Time management
Certification
- First Aid Certificate
- CPR Certificate
- Manual Handling Training
- Hand Hygiene for Non-Clinical Healthcare Workers
- Basics of Infection Prevention and Control
- 'Quality, Safety and You' – NDIS Worker Orientation Module
- Flu Vaccination Certificate
- COVID-19 Vaccination Certificate
- Full Driver's Licence
- National Police Certificate
Languages
English
Mandarin
Timeline
Aged Care Placement
Estia Health Kensington Gardens
01.2025 - 02.2025
Receptionist & Massage Therapist
Traditional Chinese Medicine Massage Club
12.2023 - Current
Personal Support Worker
Family-Based Care
02.2018 - 08.2021
Board Secretary & Deputy General Manager of Administration
Shanxi Qiaoyou Chemical Industrial Co., Ltd.
01.2007 - 12.2017
Resident Doctor
The Second Shanxi People's Hospital
10.1997 - 02.2000
Master of Public Health with Distinction -
Wollongong University
Bachelor of Medical Science -
Shanxi Medical University
Certificate III - Individual Support (Aging & Disability)
Celtic Training
Chinese Medicine & Meridian Theory Training -
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