Ying Yao
Melbourne,VIC
Summary
Dedicated professional with strong customer service skills and a proven ability to adapt in fast-paced environments. Known for excellent organizational abilities and a positive attitude that fosters teamwork and collaboration.
Overview
22
22
years of professional experience
Work History
House Wife
Home
Melbourne
06.2018 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- I keep the house running smoothly organize the housework very well .
- Studied playing piano and painting.
- turned my house into an art house
Receptionist
T.C.M Australia
10.2010 - 06.2018
- Coordinated communication between medical staff and patients, facilitating timely information exchange.
- Implemented office supply inventory management, reducing costs through strategic vendor relationships.
- Supported clinic management in daily administrative functions, contributing to operational effectiveness.
- Trained new reception staff on clinic protocols and software systems, fostering teamwork and productivity.
Receptionist
French and German Embassy Clinic
China
03.2004 - 12.2005
- Managed front desk operations, ensuring smooth patient flow and efficient appointment scheduling.
- Answered multi-line phone system, effectively directing inquiries to appropriate departments.
- Assisted patients with registration and insurance verification, enhancing overall patient experience.
- Maintained organized filing systems for medical records, improving document retrieval efficiency.
Education
Associate of Science - Languages
Institut Universitaire De Technologie
Toulon, France07-2006
Literature And Secretary
Fushun Shizhuan
Fushun In China07-2002
Skills
- Friendly, positive attitude As the first impression of the company to have a friendly greeting is very important When work under pressure stay positive can be more productive
- Teamwork and collaboration As a team member it is crucial to support each other and collaborate
- Customer service
- Problem-solving
Timeline
House Wife
Home
06.2018 - Current
Receptionist
T.C.M Australia
10.2010 - 06.2018
Receptionist
French and German Embassy Clinic
03.2004 - 12.2005
Associate of Science - Languages
Institut Universitaire De Technologie
Literature And Secretary
Fushun Shizhuan