YING ZHANG
Eastwood,NSW
Summary
Organized and dedicated administrative assistant with a strong background in exceptional customer service and a solid foundation with accounting in fast-paced environment.
Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic with ability to perform effectively in independent or team environments.
Overview
9
9
years of professional experience
Work History
Online Shop
Self-employed
01.2021 - 12.2023
- Receiving customers' orders and shipped packages within one-day of purchase for quicker delivery time
- Responding to customers' questions within one hour's time for excellent customer service and high customer satisfaction
Sales Manager
Netlogic Pty Ltd.
10.2016 - 12.2020
- Provide services such as printing, downloading and all other operations
- Keep accurate records of logs and inventories
- Perform accounting duties: cashbook, journals, Reconciling bank statements and general ledger
- Maintain accounting databases by entering data, processing backups
- Answer telephone enquiries from students, attend to visitors and assist other staff in organization
Sales Assistant / Cashier
Red Dollar
06.2015 - 09.2016
- Engaging with customers in sincere and friendly manner
- Completed all cleaning, stocking and organizing tasks in assigned sales area
- Building relationships with customers to increase likelihood of repeating business
- Prioritizing helping customers over completing other routine tasks in store
- Recommending merchandise to customers based on their needs and preferences.
Education
Bachelor of Commerce - Accounting
Curtin University of Technology
Sydney, NSW07.2016
Skills
- Customer service: Excellent communication skills, problem-solving, handling complaints, active listening, creativity and resourcefulness
- Administrative: Making copies, filing forms, data entry, inventory control, office management
- Accounting: Reconciling bank statements, general ledger, bookkeeping, prepare payments
- Software: Word, Excel, PowerPoint
References
Available upon request
Timeline
Online Shop
Self-employed
01.2021 - 12.2023
Sales Manager
Netlogic Pty Ltd.
10.2016 - 12.2020
Sales Assistant / Cashier
Red Dollar
06.2015 - 09.2016
Bachelor of Commerce - Accounting
Curtin University of Technology
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