YING ZHOU
Canberra,ACT
Summary
My name is Ying Zhou (English name is Sophia). I graduated from the University of Queensland with a master's degree in interactive design.
I am a lifelong learner. I like reading and exploring new things. Outside the classroom, I take Coursera courses to supplement my knowledge. For example, psychology course from Stanford University and user experience design from Google. In addition, I participated in the UQ Leadership Program in order to improve leadership.
I used to work in e-commerce in Baidu which is equivalent to Google. This gives me a good understanding of business and marketing. Combined with my current professional background, I can better understand how to combine business objectives, product thinking, design and technology to achieve business objectives.
Overview
10
10
years of professional experience
Work History
Visual Designer
Wok It Up
Belconnen, ACT
02.2022 - Current
- Targeted visual designs on specific audiences.
- Communicate with customers to realize the design scheme.
- Followed and applied brand standards for consistency across visual designs.
- Distilled complex features and content into simple visual elements.
- Engaged clients and maximized satisfaction by gathering requirements and incorporating feedback from initial visuals.
- Created user-centered designs with integrated marketing information, creative assets and design patterns.
- Iterate the design to meet customer needs.
Product Designer
Fitmom - ( University Project )
Brisbane, QLD
10.2021 - 12.2022
- Discovering the needs of users and validating the needs of user groups
- Brainstormed with peers and other members of design team to determine enhancements and product features.
- Actively listened to users' requests, confirming full understanding before addressing concerns.
- Analyze similar competitive products, including function, interface style and profit model
- Determine the priority of the main functions of our products
- Identify specific personas
- Draw wireframe, low fidelity prototype, high fidelity prototype
User Experience Researcher
ISBAR Care Handover - ( University Project )
Brisbane, QLD
08.2021 - 12.2022
- Researched and proposed new solutions to make website more user-friendly.
- Devised diagrams to outline system interactions and sequences underpinning interfaces.
- Conducted research, gathered information from multiple sources and presented results.
- Communicated with product managers and UX designers to translate project requirements and business objectives into polished user interfaces.
- According to the customer needs and insight analyzed by research, the software requirements are built
- Design wireframe and prototype
- Write part of the software code with HTML, CSS and JavaScript
- Do remote user testing and iterate the software according to user feedback
Interaction Designer
BB Bunny - ( University Project )
Brisbane, QLD
08.2020 - 11.2022
- Designed and developed forward-thinking prototype that meet user needs and improve productivity.
- Created proofs of concept for innovative new solutions.
- Conduct user research (mainly interviews)
- Analyzed work to generate logic for new systems, procedures and tests.
- Design prototype work flow, story board and speech poster
- Used interpersonal and communication skills in interactions, enriching team collaboration.
- Contributed ideas and suggestions in team meetings and delivered updates on deadlines, designs and enhancements.
Interaction Design & Visual Design
Secret Garden - ( University Project )
Brisbane, QLD
03.2021 - 05.2022
- Maximized system performance, enhancing end-user experience by applying iterative back end development updates.
- Solve user experience obstacles through testing and iteration, especially the engagement of enhancing interaction Determine priorities and specific interaction methods.
- Used wireframes, mock-ups and prototypes to establish user interface design and architecture.
- Used Agile Scrum model to deliver solutions with high level of flexibility and adaptability.
- Conducted research, gathered information from multiple sources and presented results.
System Management Specialist
First Tel Australia Pty Ltd
Brisbane, QLD
11.2021 - 02.2022
- Daily maintenance and update of website system.
- Responsible for new product shooting, post editing and uploading.
- Optimize and manage sales, warehouse and website systems.
- Communicated regularly with the boss concerning data exchange and technology integration.
- Work closely with the boss to plan, develop and implement technology strategies that are consistent with your customers' vision.
E-Commerce Specialist
Baidu
Shenzhen, China
03.2016 - 12.2018
- Displayed positive, professional, friendly and high-energy willingness to assist customers through video, chat or telephone interactions.
- Met or exceeded sales goals and worked as team player in supporting other sales.
- Generated more than $35,800 in monthly sales with successful marketing, sales and customer relations approaches.
- Responded to customer issues and resolved complaints by leveraging expert SEO knowledge.
Education
Master of Science - Engineering Architecture & Information Technology
University of Queensland
Brisbane, QLD12.2021
Skills
Design
- Visual Design
- Contextual Research
- Experience Mapping
- Wireframing
- Storyboarding
- Usability Testing
- Rapid Prototyping
Software
- Figma
- Principle
- InVision
- HTML / CSS
- Adobe Illustrator
- Adobe Photoshop
- Adobe InDesign
Timeline
Visual Designer
Wok It Up
02.2022 - Current
System Management Specialist
First Tel Australia Pty Ltd
11.2021 - 02.2022
Product Designer
Fitmom - ( University Project )
10.2021 - 12.2022
User Experience Researcher
ISBAR Care Handover - ( University Project )
08.2021 - 12.2022
Interaction Design & Visual Design
Secret Garden - ( University Project )
03.2021 - 05.2022
Interaction Designer
BB Bunny - ( University Project )
08.2020 - 11.2022
E-Commerce Specialist
Baidu
03.2016 - 12.2018
Master of Science - Engineering Architecture & Information Technology
University of Queensland
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