Ying Zhou
Epping,VIC
Summary
Travel Retail APAC The Best BC Of 2025 Oceania
Overview
17
17
years of professional experience
Work History
Beauty Advisor
Lotte Duty Free Melbourne Airport T2
03.2023 - Current
- Greeting and assisting customers in a friendly and professional manner
- Providing personalized product recommendations based on customer needs and skin type
- Demonstrating product usage, application techniques, and skincare routines
- Maintaining deep knowledge of the brand’s full range of products, including ingredients and benefits
- Achieving sales targets and upselling across product categories
- Building long-term relationships with clients through follow-ups and clienteling
- Ensuring the counter is clean, well-stocked, and visually appealing according to brand guidelines
- Handling inventory, restocking, and product ordering as needed
- Staying updated on industry trends, new launches, and competitor offerings
- Supporting in-store events, promotions, and marketing campaigns
Sales Assistant
Higgovale Pty Ltd (Max&Co David Jones City)
11.2019 - Current
- Deliver excellent service to customers
- Meet challenging sales targets
- Build strong rapport with customers from a diverse range of backgrounds
- Give expert product advice to customers
- Ability to Cross sell and increase UPT
- Working in a team environment
Self Employed
Tutus For Littles
12.2018 - 10.2019
- Company Overview: The wholesale of two kids wear brands: TUTU DU MONDE (Australia brand), and Dolly By Le Petit Tom (Netherlands brand)
SALES
FD UGG Preston
03.2016 - 12.2017
- Customers service: processing sales, exchange and refunds
- Strong cash handling and use of EFTPOS systems
- Helping customers with request over the phone and in store styling
- Updating customers on the latest arrivals
- Trained and developed new sales team associates in products, selling techniques and company procedures.
Wholesale Assistant
Sa&Ho Ltd- Wantirna South
05.2012 - 06.2014
- Recruitment and training of new employees
- Conducting and analyzing weekly stock/sale reports
Cashier
Newsline Newsagency- Box Hill
02.2009 - 03.2011
- Processed POS transactions, including checks, cash and credit purchases or refunds.
- Assisting customer queries and complaints
Education
Bachelor - Marketing
University Of Wollongong
Wollongong, NSWSkills
- Communication
- Always communicate with colleagues
- Excellent personal presentation/interpersonal skills with fluency in English and Mandarin
- Attending to the customer needs and providing solutions based on the information the customer has provided
- Team player
- Working well with staff with professionals in a friendly manner to deliver the best results
- Constantly seek feedback from peers and team members to understand how to improve our teamwork efficiency
- Articulate and work effectively with people of different backgrounds and temperaments
- Organization
- Able of work in a fast-paced environment and handle pressure well
- Highly organized with great attention to details and follow-through
- Delegate duties to team members for completion of each assignment
- Proven ability to understand and follow complex instructions to successful conclusions
- Computer
- Strong proficiency in Microsoft Office: Word, EXCEL and PowerPoint
Timeline
Beauty Advisor
Lotte Duty Free Melbourne Airport T2
03.2023 - Current
Sales Assistant
Higgovale Pty Ltd (Max&Co David Jones City)
11.2019 - Current
Self Employed
Tutus For Littles
12.2018 - 10.2019
SALES
FD UGG Preston
03.2016 - 12.2017
Wholesale Assistant
Sa&Ho Ltd- Wantirna South
05.2012 - 06.2014
Cashier
Newsline Newsagency- Box Hill
02.2009 - 03.2011
Bachelor - Marketing
University Of Wollongong
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