Yingbo Zhao
Carlton
Summary
I am a permanent resident with over five years of experience working in speciality beverage outlets, specialising in high quality beverages. During my time at Machi Machi and Meriton, I have gained experience in customer service and maintaining cleanliness and am a dynamic professional. I specialise in using POS systems to increase customer satisfaction. I am skilled in operating espresso machines and am proficient in the Adobe suite, demonstrating a unique blend of technical and interpersonal skills. I have made significant strides in service delivery and team efficiency.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Barista
Machi Machi
02.2018 - 03.2021
- Prepared a variety of customized milk tea beverages with high quality.
- Processed customer transactions efficiently and accurately using the POS system such as 2Fire, Abacus and Goowoo.
- Maintained a professional demeanor under pressure, handling busy periods with efficiency and poise.
Housekeeping
Meriton
06.2020 - 05.2021
- Maintained the highest standards of cleanliness and organization in guest rooms and common areas.
- Ensured guest satisfaction by responding promptly to special requests, including extra amenities or room adjustments.
- Strictly enforcing housekeeping rules among team members and keeping the workplace neat and orderly with a positive attitude.
Waiter
Master Lanzhou Noodle
08.2021 - 09.2022
- Provide prompt, friendly service to ensure customers have a great dining experience.
- Handled customer payments and processed transactions accurately using the POS system.
- Passing the dishes and noodles to the customers and provide a great customer service.
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
Sales Associate
Ocycle E-Bike
10.2022 - 04.2023
- Provided expert guidance to customers in selecting e-bikes based on their needs and preferences, resulting in increased sales.
- Demonstrated in-depth knowledge of e-bike models, features, and accessories to educate and assist customers.
- Performed routine maintenance and repairs on e-bikes.
Barista Manager
Three Squared Coffee & Liuni Tea
05.2023 - 12.2024
- Trained, scheduled, and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
- Enhanced customer experience by providing exceptional service and maintaining a clean, welcoming environment.
- Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction.
- Created new training guidelines, and provided staff orientation and training.
- Marketing and make a promotion to attract customers.
Education
ADVANCED DIPLOMA OF ARCHITECTURAL DESIGN -
RMIT University
Melbourne, VIC07-2025
Skills
- Customer service
- Cleanliness and organization
- Food hygiene compliance
- POS systems
- Marketing and promotions
- Latte Art
- Espresso machine operation
- Word& Excel & Autocad & Revit & Photoshop& Indesgin & Adobe
- Repairing & Tools Using
- Touch-screen point of sale
Certification
- [Barista Coffee Master]
- [Food Hygiene]
Languages
Chinese (Mandarin)
Native or Bilingual
English
Professional Working
Timeline
Barista Manager
Three Squared Coffee & Liuni Tea
05.2023 - 12.2024
Sales Associate
Ocycle E-Bike
10.2022 - 04.2023
Waiter
Master Lanzhou Noodle
08.2021 - 09.2022
Housekeeping
Meriton
06.2020 - 05.2021
Barista
Machi Machi
02.2018 - 03.2021
- [Barista Coffee Master]
- [Food Hygiene]
ADVANCED DIPLOMA OF ARCHITECTURAL DESIGN -
RMIT University
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