Yingli Xiao (Lily)

• Responsible for assessing and processing a diverse range of planning applications, including residential, commercial, and mixed-use developments, in accordance with the Planning and Environment Act 1987, Victoria Planning Provisions, and Glen Eira Planning Scheme.
• Prepare planning reports and correspondence that reflect an understanding of statutory requirements and planning policy.
• Provide clear and professional planning advice to applicants, internal departments, and external authorities to facilitate sustainable and integrated development outcomes.
• Proactively case manage planning applications from lodgement to decision, ensuring timely processing and resolution of issues in coordination with relevant stakeholders and referral authorities.
• Build and maintain strong working relationships with developers, consultants, residents, and internal teams to support collaborative decision-making and positive planning outcomes.
• Serve as Duty Planner by providing accessible advice to customers through phone, email, and in-person meetings regarding planning policies, application requirements, and development potential.

Achievements:

• Over 95% of the planning application is being determined within the required internal timeframe.
• Over 100% of the VicSmart application is being determined within 10 business days.
• 100% of all customer requests are responded to within 3 working days.
• Received excellent feedback from both internal and external stakeholders in providing planning advice and delivering pleasant customer services.

Prepared analytical and written material for pre-application meetings and planning reports in accordance with the Victoria Planning Scheme and Local Planning Policy. Delivered high-quality planning and urban design outcomes, with 85% of draft planning reports retained in final versions. Improved data analysis productivity by utilizing Microsoft Excel to streamline survey data processing.

Experienced in the Moonee Valley Planning Scheme Amendment C200moon, with a strong understanding of changing heritage overlays. Efficiently using GIS software to manage and process planning-related information. Handled over 50 peak-time calls and resolved more than 95% of customer inquiries within 24 hours.