Ying Li Woon
Melbourne,VIC
Summary
Resourceful Specialist offering expertise in problem-solving, data analysis and customer service. Adept at quickly learning new technologies and processes for driving success. Proven track record of successfully managing multiple projects and developing innovative solutions.
Overview
3
3
years of professional experience
Work History
Local Community Growth Specialist
Medibank
01.2024 - Current
- Developed and executed growth strategies to enhance customer engagement and retention.
- Analyzed market trends to identify opportunities for service expansion and improvement.
- Collaborated with cross-functional teams to streamline operations and improve client satisfaction.
- Conducted competitor analysis to inform strategic decision-making and positioning.
- Utilized CRM tools to track customer feedback and optimize service offerings accordingly.
Food & Beverage Attendant
Crown Melbourne
12.2022 - Current
- Delivered exceptional customer service by promptly addressing inquiries and resolving issues.
- Maintained cleanliness and organization of dining areas, ensuring compliance with health and safety standards.
- Collaborated with kitchen staff to ensure timely food preparation and delivery during peak hours.
- Ensured compliance with all health and safety regulations, maintaining safe environment for both staff and patrons.
Health & Wellbeing Advisor
Medibank
01.2023 - 12.2023
- Advised clients on health cover options and benefits to enhance understanding and engagement.
- Participated in ongoing professional development opportunities to stay current with industry trends and best practices.
- Increased client satisfaction, providing personalized advice based on thorough needs analysis.
- Strengthened client relationships through regular, insightful communication regarding market trends and portfolio adjustments.
Education
Cert III In Hospitality -
Crown College
Melbourne, VIC12-2019
Bachelor of Health Science -
RMIT University
Melbourne, Victoria, VIC12-2013
Skills
- Customer relations
- Expert problem solving
- Analytical thinking
- Documentation management
- Quality assurance
- Management collaboration
- Technical communication
- Proficient in Microsoft Office
- Team collaboration
Languages
English
Chinese (Mandarin)
Interests
- Participating in fundraising events to support local charities, schools, or community projects
- Homelessness Outreach
Timeline
Local Community Growth Specialist
Medibank
01.2024 - Current
Health & Wellbeing Advisor
Medibank
01.2023 - 12.2023
Food & Beverage Attendant
Crown Melbourne
12.2022 - Current
Cert III In Hospitality -
Crown College
Bachelor of Health Science -
RMIT University