Yingshan Guan
Pimpama,QLD
Summary
Enthusiastic management professional with demonstrated success supervising staff and building teams. Proven history of achieving sales goals by monitoring employee performance and coaching staff on effective sales methods. Skilled in solving complicated issues and making proactive operational changes.
Overview
6
6
years of professional experience
Work History
Shop Manager
Garden Cake PTY LTD
05.2023 - 07.2024
- Setting sales targets, promoting special offers, and overseeing promotional activities to drive sales.
- Managing budgets, controlling expenses, and maximizing profitability.Monitoring inventory levels, ordering new stock.
- Hiring, training, and supervising employees. Ensuring staff are knowledgeable about products, services, and customer service protocols.
Cafe Director
Bevo&Co.Pty Ltd
04.2021 - 06.2023
- Managed financial aspects of the business, including budgeting, forecasting, and controlling costs.
- Ensured compliance with health and safety regulations through regular employee training sessions and facility inspections.
- Mentored and trained employees to improve performance and encourage professional growth.
Store Manager of Operations
Sidrap Pty Ltd
09.2018 - 02.2021
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
Education
Diploma - Hospitality
Duke College
Sydney, NSW06.2018
Diploma - Business
Ling Nan Institute of Technology
China06.2014
Skills
- Customer Service
- Employee Management
- Health and safety
- Invoicing
- Employee Motivation
- Employee Scheduling
- Task Delegation
- Store operations
- Sales Analysis
Languages
Chinese (Cantonese)
Native or Bilingual
Chinese (Mandarin)
Native or Bilingual
English
Full Professional
Timeline
Shop Manager
Garden Cake PTY LTD
05.2023 - 07.2024
Cafe Director
Bevo&Co.Pty Ltd
04.2021 - 06.2023
Store Manager of Operations
Sidrap Pty Ltd
09.2018 - 02.2021
Diploma - Hospitality
Duke College
Diploma - Business
Ling Nan Institute of Technology
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