Yingying (Phoebe) Su
Melbourne,VIC
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
17
17
years of professional experience
Work History
Admission Officer
Skilledup Institute
03.2023 - Current
- Cooperate with the enrollment centre by monitoring the enrollment process, helping student to access information and updating student management system, data entry and general administration.
- Assisted faculty and staff in duties such as teaching classes, conducting orientation programs and issuing transcripts.
- Met with prospects and guardians to answer questions, discuss academics and provide tours.
- Followed up immediately when prospects reached out to quickly resolve concerns.
Online English Teacher
Self- Organized Work
10.2020 - Current
- Carried out weekly General English tutoring duties accurately and efficiently for student from year 3- year 9.
- Identified issues, analyzed information and provided solutions to problems for the students.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible on weekend.
Customer Service
BAYSIDE DRY CLAEANERS
08.2022 - 03.2023
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Cross-trained and provided back up for customer service managers.
Director of Education
Wawii English Training School
12.2017 - 06.2020
- Oversaw development and implementation of quality educational programs.
- Prepared action plans to address concerns discovered through surveys, classroom observations and conversations with stakeholders.
- Recruited, trained and mentored faculty and staff in best practices for instruction.
- Developed partnerships with parents, businesses and organizations to build awareness, increase support and share resources.
- Scheduled educational activities, faculty lectures and departmental events to drive mission and values of institution.
Assistant Teacher
La Trobe University- Confucius Institute Project
12.2015 - 07.2017
- Provided one-on-one and group-based learning support to maintain student progress and development in Ivanhoe Girls' Grammar School and Charles La Tribe P-12 College.
- Kept students on-task with proactive behaviour modification and positive reinforcement strategies in Ivanhoe Girls' Grammar School and Charles La Tribe P-12 College. .
- Performed staff monitoring duties such as overseeing recess, lunch and daily student intake and dismissal.
- Delivered group teaching in classroom setting and implemented individual student support.
- Administered quizzes and tests and documented grades.
- Worked with teachers to design coordinate activities for classes, consistently noting successful ideas and identifying areas for improvement.
English Teacher
Ningxia Institute Of Technoloty
06.2006 - 07.2010
- Prepared and implemented lesson plans covering required course topics.
- Led interesting and diverse group activities to engage students in course material.
- Prepared comprehensive English curriculum for multiple classes.
- Planned dynamic lessons to increase student comprehension of books and literary concepts.
- Built learning and citizenship skills to help with personal growth in addition to increasing academic knowledge.
Education
Master of Arts - Chinese International Education
Jilin University
2699 Qianjin Rd, Chaoyang, Changchun, China06.2014
Bachelor of Arts - English Education
Xinjiang Yining Teachers University
448 Jiefang West Rd, Ili, Xinjiang, China06.2006
Skills
1 Good written and verbal communication skills
2 Highly organized and detail oriented
3 Resilient and dynamic attitude
4 Good interpersonal skills with the experience working with diverse clients and staffs
5 Bilingual (Chinese and English)
6 Proficient in computer skills
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Admission Officer
Skilledup Institute
03.2023 - Current
Customer Service
BAYSIDE DRY CLAEANERS
08.2022 - 03.2023
Online English Teacher
Self- Organized Work
10.2020 - Current
Director of Education
Wawii English Training School
12.2017 - 06.2020
Assistant Teacher
La Trobe University- Confucius Institute Project
12.2015 - 07.2017
English Teacher
Ningxia Institute Of Technoloty
06.2006 - 07.2010
Master of Arts - Chinese International Education
Jilin University
Bachelor of Arts - English Education
Xinjiang Yining Teachers University
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