Yinhan Lin
Footscray,Australia
Summary
Adaptable and proactive professional with a strong background in early childhood education, retail sales, and customer service. Demonstrated success in both team environments and independent roles, with over three years of experience engaging with clients, managing operations, and delivering high-quality service in diverse industries. Skilled in sales, communication, organization, and child-focused learning environments. Energetic, detail-oriented, and fluent in English and Mandarin. Permanent resident of Australia, open to full-time, part-time, or casual opportunities across customer-facing, administrative, and education support roles.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Sales Assistance
David Jones
Melbourne CBD, Australia
11.2022 - Current
- Achieved high customer satisfaction through exceptional sales service.
- Consistently exceeded sales targets using effective upselling techniques and product recommendations.
- Leveraged extensive experience in children's toys, fine jewelry, watches, designer handbags, and young fashion.
- Collaborated with management on product pricing, promotions, and markdown strategies.
- Assisted in creating displays to promote products.
Profesional Nanny
self-emplyed
Melbourne, Victoria
04.2021 - Current
- Delivered full-time childcare for children aged 10 months to 14 years across six households.
- Developed tailored play-based learning schedules while respecting individual rest periods.
- Executed engaging, age-appropriate daily routines, including educational outings and nature-based activities.
- Organized enriching experiences such as zoo visits, museum trips, and park picnics to encourage outdoor learning.
- Fostered social, emotional, and cognitive development through storytelling, creative arts, and hands-on exploration.
- Maintained a safe and stimulating environment that supported developmental milestones.
- Built strong relationships with families and communicated children's progress consistently.
- Served over 20 families as a casual babysitter, nurturing ongoing connections.
Casual Early Childhood Educator
Expect A Star/Raw Talent
Melbourne, Victoria
10.2022 - 05.2025
- Organised activities and resources to promote student engagement in learning.
- Facilitated discussions with students on current topics related to course material.
- Collaborated with colleagues to share best practices in teaching methods.
Early Childhood Lead Educator
Kids Academy
Bulleen, Victoria
04.2023 - 10.2023
- Organized indoor and outdoor activities promoting children's physical and mental development.
- Collaborated with parents to address developmental and behavioural concerns.
- Contributed to curriculum development aligned with Early Years Foundation Stage milestones.
- Provided support to students with special needs as required.
- Created engaging learning environments fostering positive relationships with children and families.
- Implemented Reggio Emilia’s approach to enhance learning experiences.
- Managed student portfolios while maintaining confidentiality of information shared.
Waitress/Cashier
District Pho
Balwyn, Australia
09.2018 - 04.2021
- Delivered warm and personalised customer service in a fast-paced environment.
- Resolved customer complaints promptly and professionally.
- Managed transactions with customers efficiently using cash registers.
- Answered phone calls promptly to provide accurate information about menu items or prices.
Sales Assistance
MD Ranking
Melbourne CBD, Australia
11.2020 - 01.2021
- Advised customers on selection of makeup and skincare products to meet individual needs.
- Maintained exemplary store condition and visual merchandising standards.
- Managed daily store operations, including stock management and organization.
Sales Assistance
Mujosh
Melbourne CBD, Australia
10.2020 - 12.2020
- Achieved daily sales targets through exceptional service and product knowledge.
- Facilitated glasses repairs to enhance customer satisfaction and loyalty.
- Managed customer complaints, escalating serious issues to on-duty management.
- Assisted with store deliveries and coordinated gift-wrapping services efficiently.
Counselling Assistant
Dream of Sea Counselling
Shenzhen, China
11.2019 - 01.2020
- Delivered exceptional client service through prompt responses to inquiries.
- Greeted clients, collected intake forms, and verified insurance coverage upon arrival.
- Scheduled consultations while accurately entering data and processing client payments.
- Completed professional development programs, including specialized sales training.
- Facilitated group therapy sessions by preparing materials and supporting discussions.
- Created engaging content for weekly social media posts and monthly TikTok live chats.
Crew Member
McDonald’s Restaurant
Melbourne CBD, Australia
03.2016 - 04.2017
- Prepared beverages such as coffee drinks, smoothies and milkshakes according to company standards.
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
Education
Graduate Diploma - Early Childhood Education
Victoria University
City, Victoria12.2023
Bachelor of Arts - Psychology, Philosophy
University of Melbourne
Parkville, Victoria12.2020
Victorian Certificate of Education -
Balwyn High School
Balwyn, Victoria11.2017
Skills
- Customer service and relationship building
- Bilingual communication
- Team collaboration and independent work
- Time management and organization
- Conflict resolution and problem solving
- Microsoft Office proficiency
- POS and inventory management
- Visual merchandising strategies
- Data entry and administrative support
- Cash handling and sales expertise
- Child development and behavior management
- Language proficiency: IELTS 75, PTE 84
Certification
Working with children check
Mental Health First Aid
First Aid and CPR
VIT provisional registration
Languages
English
Native/ Bilingual
Mandarin
Native/ Bilingual
Teochew/Hokkien
Native/ Bilingual
Spanish
Limited
References
References available upon request.
Timeline
Early Childhood Lead Educator
Kids Academy
04.2023 - 10.2023
Sales Assistance
David Jones
11.2022 - Current
Casual Early Childhood Educator
Expect A Star/Raw Talent
10.2022 - 05.2025
Profesional Nanny
self-emplyed
04.2021 - Current
Sales Assistance
MD Ranking
11.2020 - 01.2021
Sales Assistance
Mujosh
10.2020 - 12.2020
Counselling Assistant
Dream of Sea Counselling
11.2019 - 01.2020
Waitress/Cashier
District Pho
09.2018 - 04.2021
Crew Member
McDonald’s Restaurant
03.2016 - 04.2017
Graduate Diploma - Early Childhood Education
Victoria University
Bachelor of Arts - Psychology, Philosophy
University of Melbourne
Victorian Certificate of Education -
Balwyn High School
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