Yi Ni Chau
Klemzig,SA
Summary
Productive Barista accustomed delivers excellent customer service while making and serving coffee and specialty beverages. Consistently follows recipe and presentation standards and maintain clean, hygienic workspaces. Familiar with sanitation regulations and dedicated to customer satisfaction.
Meanwhile, also a resourceful supervisor trained in resolution of critical issues within time-sensitive environment with successful track record of building and maintaining talented teams. Highly organized, energetic and versatile leader committed to continuous improvements. Proven history of motivating staff to work together to achieve targets.
Overview
10
10
years of professional experience
Work History
Supervisor, Barista
Mr. Cheese
11.2023 - Current
- Created coffee orders, and cleaned and maintained espresso machines, coffee grinders, and blenders
- Conversed with guests, helping customers with drink suggestions, orders, and transactions
- Assisted in determining how desserts should be presented and created decorative displays
- Train new employees in in-store policy and procedures
- Complete customer orders with strict adherence to recipes, delivering consistent quality and customer satisfaction.
Supervisor
Little Banban
07.2021 - 12.2023
- Management (Training staff, Stock check, Stock Order)
- Kitchen hand duties
- Food preparation
- Practicing safe kitchen hygiene (Cleaning Workstations, Cleaning equipment, General cleaning)
- Front of House duties (Customer service, Money count, Lodging Fast deposit bags)
- Food quality control responsibilities.
Educator
Green Leaves (Mawson Lakes)
09.2022 - 02.2023
- Developed and implemented creative and engaging lesson plans for students
- Assisted in the development of classroom rules and expectations
- Conducted parent-teacher conferences to discuss student progress
- Supervised and monitored students during outdoor and indoor play.
Cashier, Bubble Tea Maker
Ucool
02.2021 - 08.2021
- Customer services
- Making customers’ orders
- Training Staff
- Memorising up to 40 product recipes
- Operating register
- Maintained and operated machinery and equipment (Blenders, Shakers, Coffee Machine and Steamer).
Reception, Masseuse
Sunshine Massage
07.2020 - 11.2020
- Physical Therapy
- Customer services.
Reception, Masseuse
Chi
03.2020 - 05.2020
- Same responsibilities as Sunshine Massage.
Reception, Clerk, Supervisor
All Around
09.2019 - 03.2020
- Customer services
- Recording and filing paperwork
- Training new staff
- Opening and closing duties.
BaoAn Chinese Medicine Hospital
01.2018 - 01.2019
- Treating patients under guidance
- Acupuncture
- Surgeon Assistant
- Client Evaluation (Diagnose health issue, Provide consultation and various treatments).
Brooks Language school (Casual)
01.2014 - 01.2015
- Responsible for improving elementary school students with their English talking and reading skill.
Education
Master of Early Childhood Education, Master of Education Studies -
University of South Australia
01.2023
Bachelor of Chinese Medicine -
Guangzhou University of Chinese Medicine
01.2019
Skills
- Customer Service
- Milk & latte art
- Coffee brewing & extraction
- Strong articulate communicator
- Food and beverage pairing
- Trilingual speaker (English, Cantonese, Mandarin)
- Quick learner
- Comfortable working and collaborating in a team environment
- Familiar with using cash registers, POS systems, and handling cash
- Operations Management
- Staff Management
- Complex Problem-Solving
- Beverage Preparation
Visa Type
485 Working Visa
Timeline
Supervisor, Barista
Mr. Cheese
11.2023 - Current
Educator
Green Leaves (Mawson Lakes)
09.2022 - 02.2023
Supervisor
Little Banban
07.2021 - 12.2023
Cashier, Bubble Tea Maker
Ucool
02.2021 - 08.2021
Reception, Masseuse
Sunshine Massage
07.2020 - 11.2020
Reception, Masseuse
Chi
03.2020 - 05.2020
Reception, Clerk, Supervisor
All Around
09.2019 - 03.2020
BaoAn Chinese Medicine Hospital
01.2018 - 01.2019
Brooks Language school (Casual)
01.2014 - 01.2015
Master of Early Childhood Education, Master of Education Studies -
University of South Australia
Bachelor of Chinese Medicine -
Guangzhou University of Chinese Medicine
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