Yining Xie
Kingston,Tasmania
Summary
Results-oriented and high-energy professional with proactive client centric approach and strong aptitude for project coordination and stakeholder communication. Possess unique skills in data interpretation, enabling organisations to make informed decisions and optimise performance. Committed to improve policy and program development through thorough data analysis and insightful recommendations.
Overview
16
16
years of professional experience
Work history
Project Support Officer
Department of State Growth
Hobart, Tasmania
08.2024 - Current
- Conducted thorough research for informed decision making on projects.
- Created detailed and accurate reports covering value, estimation factors and methodologies with analysis of project performance.
- Ensured data accuracy with meticulous record keeping.
- Evaluated project performance against established criteria, delivering fair and unbiased appraisals.
- Implemented client-centred approach, responding empathetically to immediate needs while consistently seeking long-term solutions.
- Maintained updated project documentation to ensure traceability and accountability.
- Organised financial and operational data to help with yearly budgeting and planning.
- Produced over 150 project reports for executive teams.
- Supported management of project budgets up to $16 million.
- Tracked and communicated project status, timelines and action items from project inception to delivery.
Call Centre Operator; Temporary
Commission of Inquiry
Hobart, Tasmania
08.2023 - 09.2023
- Cultivated acute understanding of over 40 customer requirements
- Maintained over 40 accurate records to simplify information flow between policy team and account management team.
- Processed complaints professionally, seeking effective, timely solutions for continued customer satisfaction.
- Used targeted questioning techniques to determine customer needs and appropriate support.
Clerical Officer; Contract
Tasmanian Fire Service
Cambridge, Tasmania
06.2023 - 08.2023
- Collaborated with team members to guarantee timely data input, detailed record-keeping and archiving of electronic records.
- Established workflow processes and implemented modifications to improve administrative operations.
- Managed over 60 telephone and other enquiries and been first point of contact for visitors.
- Organised and scheduled over 50 meeting and workshops.
- Prepared routine correspondence to maintain timely communications.
- Utilised internal data systems to support managing over 80 volunteer personnel files in accordance with government policies and procedures with low error rate.
- Worked with department heads to determine requirements for procurement activities.
International Sales Representative
Shenzhen Drillto Trenchless Co. Ltd.
Shenzhen, China
01.2014 - 12.2017
- Created 40% of marketing materials for online and offline marketing platforms.
- Delivered superior customer service by making information readily available and actively listening to customer needs and concerns.
- Interpreted contents of over 40 meetings and negotiations.
- Set up and manned booths at 2 trade shows to demonstrate quality and use of products.
- Scheduled appointments and meetings with clients and customers to discuss requirements and solutions.
- Trained and supported over 10 junior sales and marketing staff.
- Worked collaboratively with colleagues and agencies to deliver fully integrated cross‐channel marketing campaigns and activities.
English as a Foreign Language Teacher
Shenzhen New Oriental School
Shenzhen, China
06.2010 - 03.2013
- Collaborated with course development teams to align offerings with client needs.
- Planned and delivered 10 different courses to designated classes and age groups of more than 1000 people.
- Provided over 1000 constructive feedback on oral and written work.
- Set-up equipment and gathered teaching materials to prepare for 10 different courses.
- Engaged in marketing events to promote language services and increased sales by 10%.
Administrative Assistant Intern; Temporary
Maryland Department of Juvenile Services
Baltimore, USA
11.2009 - 11.2009
- Answered over 10 phone enquiries per day and directed phone calls to specific departments.
- Collaborated with departments to fulfill 2 group projects.
- Performed clerical tasks to provide assistance for executives.
- Sorted, labeled and filed documents by alphabetical order to maintain consistency.
Education
Master of Professional Accounting - Accountancy
University of Tasmania
Hobart, Tasmania12.2020
Master of Public Administration - Public Administration
University of Baltimore
Baltimore, USA01.2010
Bachelor of Arts - English Language
Guangxi Normal University
Guilin, China06.2008
Skills
- Content Manager system
- Contract management
- Data analysis using Excel
- Detailed status reporting
- Excellent written and verbal communication
- Exceptional customer service focus
- Microsoft Office Suite expertise
- Finance One accounting software
- Payment tacking and chasing
- Results-driven approach
- SmartyGrant system
- Stakeholder engagement
Timeline
Project Support Officer
Department of State Growth
08.2024 - Current
Call Centre Operator; Temporary
Commission of Inquiry
08.2023 - 09.2023
Clerical Officer; Contract
Tasmanian Fire Service
06.2023 - 08.2023
International Sales Representative
Shenzhen Drillto Trenchless Co. Ltd.
01.2014 - 12.2017
English as a Foreign Language Teacher
Shenzhen New Oriental School
06.2010 - 03.2013
Administrative Assistant Intern; Temporary
Maryland Department of Juvenile Services
11.2009 - 11.2009
Master of Professional Accounting - Accountancy
University of Tasmania
Master of Public Administration - Public Administration
University of Baltimore
Bachelor of Arts - English Language
Guangxi Normal University
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