Yinying Chen
Summary
Organized and proactive Customer Service Sales Specialist thrives on meeting challenging goals and exceeding customer expectations. Highly motivated, independent worker with excellent problem-solving and analytical skills.
Overview
2
2
years of professional experience
Work History
Cashier
Sushi Hub - Hawthorn
10.2021 - 03.2022
- Serving every customer with a positive attitude
- Work mainly on customer reception, cashiering and organising the day's income and expenditure in the restaurant
- No customer complaints or miscalculations
- Get along well with other staff and managers.
Receptionist and Customer Service
Honey Mi
03.2022 - 12.2022
- Promoted available products and services to customers during service, account management, and order calls.
- Investigated and resolved customer inquiries and complaints quickly.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Exhibited high energy and professionalism when dealing with clients and staff.
Receptionist
Skintech - Box Hill
01.2023 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Managed multiple tasks and met time-sensitive deadlines.
- Organized, maintained and updated information in computer databases.
Education
Bachelor of Commerce - Finance And Economics
The University of Melbourne
Melbourne, VICKew High School
Melbourne Skills
- Office software
- Calculations
- Customer/Client relations
Accomplishments
- Certifications: Driving license
Languages
Chinese (Mandarin)
Native or Bilingual
English
Full Professional
Timeline
Receptionist
Skintech - Box Hill
01.2023 - Current
Receptionist and Customer Service
Honey Mi
03.2022 - 12.2022
Cashier
Sushi Hub - Hawthorn
10.2021 - 03.2022
Bachelor of Commerce - Finance And Economics
The University of Melbourne
Kew High School
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