Yiota Isaias
Sydney,NSW
Summary
Accomplished Sales and Business Leader with extensive experience in multi-site operations, team leadership, and strategic growth. Adept at driving revenue, fostering high-performance cultures, and building strong relationships with key stakeholders. Passionate about mentoring sales professionals and delivering exceptional customer experiences. A proven ability to implement innovative sales strategies that enhance business outcomes and market positioning.
Overview
11
11
years of professional experience
Work History
Director
Bexley Bendigo Bank Community Branch
Bexley, NSW
02.2024 - Current
- Develop and oversee the corporate strategy to ensure alignment with the organisation’s vision and mission.
- Lead the strategic planning process, ensuring regular reviews and updates to drive business growth.
- Participate in monthly board meetings.
Regional Manager- Retirement Living
RSL Lifecare
St Leonards, NSW
01.2024 - Current
- Oversee operations of eight retirement villages across Greater Sydney and Western NSW, managing 735 units.
- Lead and mentor a high-performing team, ensuring alignment with organizational strategy and vision.
- Develop and implement customer-focused operational strategies to enhance the resident experience.
- Manage financial performance, including budgeting, revenue optimization, and cost control.
- Establish and maintain strong stakeholder relationships, ensuring seamless service delivery.
- Implement risk management strategies, ensuring compliance with industry standards and regulations.
Regional Manager- Retail Network
Bendigo Bank
Sydney, NSW
01.2021 - 01.2024
- Led the operations of 11 branches in NSW, overseeing a team of 30+ professionals across the region.
- Developed and executed high-impact sales strategies, driving business growth and profitability.
- Monitored financial performance, ensuring sustained revenue growth and cost efficiency.
- Fostered collaboration with internal and external stakeholders to optimize market potential.
- Implemented operational improvements to enhance service delivery and customer satisfaction.
- Led compliance initiatives, ensuring adherence to industry regulations and risk mitigation strategies.
- Hired talented, trainable team members, and drove new business strategies to grow revenues.
- Collaborated closely with the Human Resources department on matters related to employee relations.
- Provided mentorship and coaching to staff members throughout the region as needed
Area Manager- Mobile Distribution
Bendigo Bank
Sydney, NSW
08.2019 - 01.2021
- Managed sales operations for multiple branches, driving customer acquisition, and business expansion.
- Supervised a team of 25+ sales professionals, focusing on training, development, and performance management.
- Implemented tailored sales strategies to achieve business objectives and increase market share.
- Developed and maintained key business relationships, driving customer loyalty, and revenue growth.
- Monitored market trends and competitor strategies to capitalize on new opportunities.
- Championed risk and compliance initiatives, ensuring operational integrity and best practices.
- Coached, developed and motivated team to achieve revenue goals.
- Monitored and evaluated district performance to ensure goals were met.
Mobile Relationship Manager
Bendigo Bank
Sydney, NSW
12.2017 - 08.2019
- -Awarded **Mobile Lender of the Year (NSW/ACT 2019)** for outstanding sales and client engagement.
- Developed and executed sales and marketing plans to drive revenue growth.
- Built long-term relationships with clients, increasing customer retention, and product penetration.
- Collaborated with regional managers, business banking, and financial planning teams to identify growth opportunities.
- Expanded business operations into new markets, enhancing brand visibility, and customer reach.
- Consistently exceeded sales targets through proactive client acquisition and needs analysis.
Private Banker
Westpac
Sydney, NSW
10.2013 - 11.2017
- Managed a portfolio of **140+ high-net-worth clients**, delivering tailored financial solutions.
- Ranked in the **top 10 sales performers nationwide** across Westpac, St. George, and Bank of Melbourne.
- Built and nurtured strategic partnerships with brokers, accountants, and financial planners to drive business growth.
- Structured complex lending solutions, ensuring seamless execution, and customer satisfaction.
- Conducted risk assessments to safeguard business interests while maximizing growth opportunities.
- Provided leadership and mentorship to associate private bankers, enhancing team effectiveness
Education
Certificate IV Financial Services- Mortgage Broker
Farsta
Sydney, NSW10-2022
Financial Planner Level 1 Diploma - Financial Planner
Kaplan Professional Education
Sydney, NSW11-2016
Certificate 3 in Financial Services
Kaplan
Sydney, NSW03-2004
Certificate 3 in Advertising & Marketing
Sydney Institue of Tafe
Ultimo, NSW09-2001
High School Diploma -
Beverly Hills Girls High School
Beverly Hills, NSW12-2000
Skills
- Sales Leadership & Team Development
- Multi-Site Operations Management
- Business Growth & Market Expansion
- Customer Experience & Engagement
- Strategic Sales Planning & Execution
- Revenue & Performance Management
- Risk & Compliance Management
- Stakeholder Relations & Negotiation
- Conflict resolution
Accomplishments
- 2019- Obtained NSW/ACT Excellence award for Top Mobile Relationship manager
Languages
English
Native/ Bilingual
Greek
Professional
Timeline
Director
Bexley Bendigo Bank Community Branch
02.2024 - Current
Regional Manager- Retirement Living
RSL Lifecare
01.2024 - Current
Regional Manager- Retail Network
Bendigo Bank
01.2021 - 01.2024
Area Manager- Mobile Distribution
Bendigo Bank
08.2019 - 01.2021
Mobile Relationship Manager
Bendigo Bank
12.2017 - 08.2019
Private Banker
Westpac
10.2013 - 11.2017
Certificate IV Financial Services- Mortgage Broker
Farsta
Financial Planner Level 1 Diploma - Financial Planner
Kaplan Professional Education
Certificate 3 in Financial Services
Kaplan
Certificate 3 in Advertising & Marketing
Sydney Institue of Tafe
High School Diploma -
Beverly Hills Girls High School
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