Yi Pin Chen
South Brisbane
Summary
High-energy Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
2
2
years of professional experience
Work History
Nursing Student
St. Vincent's Hospital
06.2022 - 07.2022
- Administered medications via oral, IV, and intramuscular injections and monitored responses.
- Supported nursing staff by performing routine tasks such as taking vitals, administering medications, and documenting patient information.
- Conducted thorough head-to-toe assessments on assigned patients during each shift, identifying any abnormalities that required further attention from healthcare providers.
- Worked alongside experienced nursing professionals to learn new procedures.
- Reported abnormal findings or changes in physical, mental, and emotional conditions to RN.
- Contributed to a safe and hygienic environment by adhering to strict infection control protocols and maintaining proper sanitation procedures.
- Bathed, changed and fed patients suffering from discomfort, ailments and disabilities to provide extra assistance and care.
- Utilized critical thinking skills when assessing patients'' needs, enabling timely identification of potential concerns requiring intervention from nursing staff or physicians.
- Cleaned and treated wounds to avoid infection and provide protection.
- Assisted nurses in wound care procedures, ensuring proper technique was applied to promote optimal healing outcomes for patients.
- Demonstrated adaptability by quickly responding to changing patient conditions and adjusting care strategies accordingly.
- Developed strong organizational skills through careful management of multiple patient assignments and competing priorities during clinical rotations.
- Enhanced patient care by providing assistance with daily living activities and effectively communicating with healthcare team members.
- Educated family members and caregivers on patient care instructions.
- Monitored patient reactions after administering medications and IV therapies.
- Communicated with healthcare team members to plan, implement and enhance treatment strategies.
- Explained course of care and medication side effects to patients and caregivers in easy-to-understand terms.
Store Manager
Moonlight Brisbane Boutique Store
04.2022 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
Education
Bachelor of Nursing - Nursing
Queensland University of Technology
Brisbane, QLD08.2023
Skills
- Customer Service
- Problem-Solving
- Customer Relations
- Patient Assessments
- Patient Monitoring
- Task Prioritization
- Vitals monitoring
- Medication Administration
- Direct Patient Care
- Infection control standards
- IV setup
- ADL Assistance
- Privacy and confidentiality
- Mobility Assistance
Timeline
Nursing Student
St. Vincent's Hospital
06.2022 - 07.2022
Store Manager
Moonlight Brisbane Boutique Store
04.2022 - Current
Bachelor of Nursing - Nursing
Queensland University of Technology
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