Summary
Overview
Work History
Education
Skills
REFEREES
Timeline
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Yiqun Huang

Canberra

Summary

Dynamic and results-driven professional with substantial experience leading customer service teams and developing customer-centric solutions. Passionate about leveraging technology to drive innovation and deliver efficient solutions.


My patient, approachable, and empathetic personality allows me to excel in a collaborative environment. I have a passion for IT and committed to staying in time with industry trends, constantly expanding my skill sets.

Overview

6
6
years of professional experience

Work History

IT Support Manager

Complete Group Management Pty Ltd
10.2023 - Current

entity of Complete Group

  • Led a network infrastructure upgrade project, replacing outdated hardware, optimizing configurations, and enhancing security protocols, resulting in improved productivity and reduced downtime.
  • Directed the planning and implementation of a project management system that streamlined business processes and enhanced inter-departmental communication.
  • Successfully deployed Office 365 across the organization, migrated email services, and conducted training sessions to improve collaboration efficiency.
  • Designed and developed company websites, ensuring cross-device compatibility, and integrated Google Analytics to monitor the effectiveness of advertising campaigns.
  • Managed the migration of on-premises data storage to cloud solutions, improving scalability and reducing operational costs.
  • Oversaw data security protocols, including the setup and management of OneDrive systems to ensure secure access and permissions for sensitive data.
  • Supervised the IT team in daily support and system maintenance activities, fostering collaboration and improving team productivity.

IT Support Specialist

Complete Interiors Commercial Pty Ltd
02.2022 - 03.2023

entity of Complete Group

  • Provided daily support and maintenance for hardware devices, including computers, printers, phones, and tablets, ensuring user satisfaction and operational efficiency.
  • Assisted with the allocation of new devices to employees across various departments based on role-specific requirements.
  • Supported the installation, configuration, and maintenance of network equipment to ensure stability and security.
  • Troubleshot and resolved software issues, including email, office tools, and operating systems, for end-users.
  • Responsible to train employees with new and more effective operating systems to create a more efficient workflow.

Sales

Z Cosme Pty Ltd
10.2021 - 02.2022
  • Responsible for the daily sales of all products in the store, replenishment of shelves, cash register and packaging.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Provide customers with shopping guide and consulting services, actively promote products to achieve sales goals, provide customers with a good buying experience, expand and maintain customer relationships.
  • Responsible for online advertising and provide timely responses to online inquiries.

Intern

Ericsson (China) Communications Co.LTD
11.2018 - 07.2019
  • Work with leading edge technology for Ericsson's packet core solution over 4G and 5G Perform cross- functional software design: from requirement analysis, system design to implementation, as well as auto test case develop and execution.
  • Cooperate with colleagues to ensure a large-scale E2E solution with good quality.
  • Perform troubleshooting on released software globally and travel across different countries if it is necessary.

Education

Master of Information Technology

University of Canberra
Canberra, ACT
08-2021

Bachelor of Software Engineering

University of Canberra
Canberra, ACT
03-2019

Skills

  • Python, Java, R language, C
  • Customer service and support
  • SQL, MySQL, MongoDB
  • Data analysis and interpretation
  • UI, UX design
  • Adaptability and flexibility
  • HTML, CSS, JavaScript
  • Risk assessment and mitigation

REFEREES

Contact information available upon request

Timeline

IT Support Manager

Complete Group Management Pty Ltd
10.2023 - Current

IT Support Specialist

Complete Interiors Commercial Pty Ltd
02.2022 - 03.2023

Sales

Z Cosme Pty Ltd
10.2021 - 02.2022

Intern

Ericsson (China) Communications Co.LTD
11.2018 - 07.2019

Master of Information Technology

University of Canberra

Bachelor of Software Engineering

University of Canberra
Yiqun Huang