Yiran Ren
MELBOURN,VIC
Summary
Enthusiastic Administrative Assistant with expertise in anticipating professional needs and proactively identifying and resolving problems. Bringing proven to promote organization and availability through effective schedule development. Excellent customer service and conflict management skills.
Overview
3
3
years of professional experience
Work History
Administrative Assistant
Unimelb Media Team
06.2023 - 10.2023
- Executed record filing system to improve document organization and management.
- Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.
- Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
- Transcribed and organized information to assist in preparing speeches and presentations.
Customer Service Associate
Zara Clothing Store
03.2021 - 09.2021
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Informed customers about special promotions and provided detailed information for various products.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
Education
Master of Arts - Executive Master of Arts
University of Melbourne
Parkville, VIC06.2024
Skills
- Mail Handling
- Meeting Planning
Mandarin
Not only am I adept at providing exceptional service in a fast-paced retail environment, but I am also fluent in both Mandarin and English, allowing me to offer a warm and familiar service experience to Mandarin-speaking customers. My experience working at Zara has given me a profound understanding of the importance of cultural sensitivity in enhancing customer satisfaction and loyalty. I am committed to using my language skills and cultural insights to create a seamless and personalized shopping experience for every customer.
Languages
mandarin
Native or Bilingual
Timeline
Administrative Assistant
Unimelb Media Team
06.2023 - 10.2023
Customer Service Associate
Zara Clothing Store
03.2021 - 09.2021
Master of Arts - Executive Master of Arts
University of Melbourne
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