Front of House Server
Lil' Bird & The Big Bear Cafe
06.2023 - 08.2023
- Contributed to team efficiency by promptly clearing tables and resetting them for incoming guests.
- Persevered during peak hours while remaining courteous towards customers despite time constraints and high-pressure situations.
- Maintained a clean and inviting dining area, contributing to a pleasant atmosphere for guests.
- Supported overall restaurant operations by assisting with opening or closing duties as needed.
- Collaborated with kitchen staff to ensure accurate order preparation, contributing to positive guest feedback.
- Displayed excellent interpersonal skills when interacting with diverse clientele on a daily basis.
- Skillfully balanced multiple tasks during high-volume shifts, maintaining composure under pressure.
- Demonstrated strong knowledge of menu offerings, confidently answering questions and making personalized suggestions to guests.
- Exhibited strong multitasking abilities by simultaneously managing phone orders, dine-in customers, and take-out pickups.
- Managed reservations and seating arrangements, optimizing restaurant capacity and reducing wait times.
- Effectively communicated dietary restrictions or special requests from customers to kitchen staff.
- Promoted daily specials and upsold menu items, increasing revenue through strategic recommendations.
- Processed orders and sent to kitchen employees for preparation.
- Answered customers' questions, recommended items, and recorded order information.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Inspected dishes and utensils for cleanliness.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
