YISHI GUO
Castle Hill,NSW
Summary
Performance-driven and motivated Client Service Associate with advanced mathematics skills, strong problem-solving skills and organisational skills. Effective communicator and negotiator with great teamwork and time management abilities. Delivers exceptional customer service while ensuring complete regulatory compliance.
Overview
11
11
years of professional experience
Work History
Client Service Associate
BoardRoom Limited Australia
05.2023 - 01.2024
- Provide excellent customer support to ensure maximum satisfaction and a positive experience for clients.
- Answer client and plan participant queries and issues as they arise and escalate appropriately.
- Work closely with Client Service Manager to ensure all functions and activities for clients are anticipated and actioned as agreed and required.
- Maintain strong working and collaborative relationships with stakeholders to facilitate a team effort and achieve deadlines and quality outcomes.
- Confidently utilise SREG (in-house share registry software system) and process transactions related to Employee Share Plan (vesting, terminations, allotments, offers, sales, reporting and etc).
- Take personal responsibilities for ensuring assign tasks are followed up and completed in a timely manner to the highest standard.
- Complete bank and trust account reconciliations.
- Work closely with IT on BAU projects in service development and streamline operational processes.
- Ensure compliance with policies, procedures and audit processes.
Early Childhood Teacher
Baulkham Hills Early Learning Centre
Baulkham Hills
01.2018 - 11.2019
- Promote inclusive practice to ensure that the care and service are able to support families from a range of backgrounds, cultures and situations.
- Undertake the associated mandatory reporting to abide by Child Protection guidelines and responsibilities.
- Proactively communicate with parents about children's development, achievement, and behaviour. Ensure positive and respectful relationships with children and parents, while maintaining privacy and confidentiality.
- Collaborate cohesively with other colleagues to ensure the quality educational program are planned, implemented and delivered.
- Actively document and record the children’s learning and development. Address any children progression associated issues and take the precaution where necessary.
- Engage with the developmental curriculum design and take the agile approach to continually revamp the program. Ensure the reflective practice is carried out to comply with National Quality Framework.
- Closely supervise and understand the needs of children, including the emotional support, health-related or developmental concerns to seek the incremental improvement strategies.
- Received consistently 100% positive feedback from families and colleagues.
Room Leader
Boundary Lane Children’s Centre
Sydney, NSW
01.2017 - 01.2018
- Build and maintain strong relationships with families and internal stakeholders.
- Work collaboratively with the team to create a positive and stimulating environment to support children's development.
- Manage day-to-day operation of 20 position nursery room and support educators to align with relevant regulations, policies and procedures.
- Observe and evaluate children's development and report accordingly to the director and families.
- Compose monthly newsletter for the room as an effective communication approach with parents.
- Develop and update a work roster for the team, to maintain educator to child ratios and ensure operational efficiency.
- Compose and deliver accurate meeting minutes to facilitate effective communication among team members.
- Collaborate with the Educational Leader on the development, implementation and reflection of the educational program to ensure a high-quality care and service for children and families.
- Lead and organise annual events such as End Of Year Concert.
Sales Consultant
Toscow Jewellery Boutique, DFS Galleria
Sydney
01.2013 - 03.2016
- Provide outstanding customer service by going above and beyond to meet clients’ need.
- Proactively take initiatives to engage with clients to ensure high conversion rate and client retention rate.
- Provide clients with a strong product knowledge and brand knowledge.
- Work both collaboratively and independently to achieve business KPI’s such as sales target, client satisfaction rating and client recruitment rate.
- Calculate both individual and team commission and provide reports to the manager in a timely and accurate manner.
- Support store operation tasks, including stock take, price changeover, promotion activities and visual merchandising.
- Accurately handle cash and credit card transactions.
Education
Master of Teaching (Early Childhood) -
University of Sydney
10.2016
Bachelor of Liberal Arts And Sciences - Mathematics
University of Sydney
01.2014
Skills
- Advanced numeracy skills and strong attention to detail
- Microsoft Office 365 (Excel, Word, PowerPoints)
- Proficient in managing time and prioritising tasks effectively
- Strong written and verbal communication skills
- Strong team collaboration skills
References
Available upon request.
Timeline
Client Service Associate
BoardRoom Limited Australia
05.2023 - 01.2024
Early Childhood Teacher
Baulkham Hills Early Learning Centre
01.2018 - 11.2019
Room Leader
Boundary Lane Children’s Centre
01.2017 - 01.2018
Sales Consultant
Toscow Jewellery Boutique, DFS Galleria
01.2013 - 03.2016
Master of Teaching (Early Childhood) -
University of Sydney
Bachelor of Liberal Arts And Sciences - Mathematics
University of Sydney
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