Yishuai Wang
Melbourne,VIC
Summary
Accomplished Flight Attendant offering over 4 years in domestic and international commercial airline industry. Highly skilled in responding to emergencies and remaining calm under pressure. Dedicated to exceptional customer service. A hardworking and passionate job seeker with solid organisational skills eager to secure an entry-level position. Ready to help the team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
8
8
years of professional experience
Work History
Flight Attendant
China Southern Airlines
11.2017 - 01.2021
- Outstanding members of the Group's Art Troupe
- Honor's as the Image Spokesperson of China Southern Airlines
- Ensured the safety and comfort of customers onboard aircraft.
- Verified aircraft and passenger compliance with policies, regulations, and safety guidance.
- Resolved passenger conflicts and medical emergencies during flights.
- Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
- Attended workshops and trainings in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures.
- Answered passenger questions and provided solutions to issues arising during flights.
- Assisted passengers with disabilities by providing wheelchairs and supporting throughout airport to provide excellent customer service.
- Used excellent customer service skills in addressing passengers' needs.
- Responded to passenger emergencies to provide first aid.
- Welcomed passengers aboard and provided an overview of safety procedures.
- Supported passengers with special needs and assisted wheelchair passengers.
- Greeted passengers, assisted with carry-on baggage storage and delivered onboard announcements.
- Collaborated with flight crew to maximize smooth and safe flights.
Singer
May Flowers
10.2012 - 08.2017
- Generated singing exercises to develop voice.
- Trained and prepared voice, using various melodies and ranges such as soprano, tenor, alto and bass.
- Sang and danced with creative ensembles and troupes for dramatic and comedic performances.
- Interpreted different music by making use of voice production, harmony, rhythm and melody to present characterization.
- Selected music carefully to achieve a balance of musical styles on the program.
- Interpreted and modified music to personalize performances.
- Selected and arranged music for holiday performances and special events.
- Practiced singing exercises and studied with vocal coaches to develop voice and rehearse for upcoming roles.
Education
Master of Arts - Contemporary Music
Australian Institute of Music
Melbourne12.2024
Bachelor of Arts - Contemporary Music Singing
Jilin University of Art
ChangChun, China 06.2016
Skills
- First Aid
- Emergency Response
- Emergency Response Coordination
- FAA Regulations
- Flight Safety
- Customer Service
- Ticket Verification
- Issue Resolution
- Interpersonal Communications
- Relationship Management
- Solo Singing
- Wide Singing Range
- Sight Singing
- Choir Performances
- Stage Performance
- Live Music Performances
- Music Theory Expertise
- Audience Engagement
- Team Collaboration
Timeline
Flight Attendant
China Southern Airlines
11.2017 - 01.2021
Singer
May Flowers
10.2012 - 08.2017
Master of Arts - Contemporary Music
Australian Institute of Music
Bachelor of Arts - Contemporary Music Singing
Jilin University of Art
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