Yitang Li

1. Settlement responsibilities:

• Established and optimized the settlement process for the company, continuously improving it through practical implementation.
• Managed property settlement process, including liaising with clients, financial departments, and legal representatives.
• Resolved disputes and negotiated agreements to facilitate smooth property settlements.
• Stayed updated on changes in property laws and regulations to provide accurate and timely advice to clients.
• Managed vendor relationships by negotiating contracts and monitoring service delivery levels.
• Reviewed existing operations processes for accuracy, timeliness, and adherence to internal guidelines.
• Analyzed customer feedback to improve operations processes and increase customer satisfaction.
• Conducted regular reviews of operational procedures to ensure compliance with company standards.

2. Customer Relations

• Provided assistance helping clients with clients visiting Australia to ensure a smooth and seamless property settlement.
• Assisting customers to deliver after-sales support with their property purchase.
• Providing support for high-net-worth clients through exclusive member-only offers and a network of strong relationships.
• Identified operational and performance issues and worked with managers to resolve concerns.
• Identified needs of customers promptly and efficiently.

1. Valuation & Financing

• To check the submitting written assessments, including selecting methods of valuation; Calculating site values by considering demand of marketing, condition of items, future trend, and other factors;
• Compare and advice on impact upon project profitability based on different financing method and offers from different banks;
• Attend to the compilation of comparable sales;
• Advising on rental price and sales price using direct comparison approach and based on market research as well as estimation of future price changes;
• Advising on projected site value using residual land value approach;
• Advising on commercial property value using income approach;
• Liaise with external parties such as real estate agents, tenants, mortgage brokers, as required, to ensure valuations are conducted in a timely manner;

2. Land Analysis & Feasibility Advisory

• Conduct planning feasibility analysis to advise the use of land and property including analysing planning schemes and restrictions of potential development sites;
• Conducting financial feasibility and discounted cash flow analysis for proposed projects and advising on project profitability/net value, financial performance (IRR, NPV), residual Land value, project net return.
• Researching and screening out suitable sites for development among offers on/off market.
• Liaising with council planning department to advice on planning feasibility for potential and existing sites;
• Advising on the highest and best use of site considering financial;

3. Asset Management

• Monitoring and advising on rental income and expenditure by reviewing monthly agent statement;

4. Project Marketing

• Contributing to residential project marketing proposals and delivery of marketing materials to appointed real estate agents;
• Engaging overseas clients by delivering correct information about land development and project management.

• Performed calendar management and scheduling of appointments for the executive.
• Provided administrative support to the executive team by conducting research and preparing statistical reports.
• Managed office supplies inventory and placed orders when necessary.
• Greeted visitors in a professional manner and provided assistance with inquiries.
• Answered incoming calls and emails promptly while managing the executive's schedule accordingly.
• Maintained confidential files related to personnel records or other sensitive information.
• Assisted with special projects as needed by researching topics, organizing data, summarizing findings..
• Developed processes for efficient workflow within the departmental structure.
• Prepared records of client progress and services performed under care.
• Liaised between customers and management to ensure smooth operations delivery.