YIWEI HO
MELBOURNE,VIC
Summary
Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Community service job position. Ready to help team achieve company goals. Detail-oriented individual with exceptional communication and project management skills. Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
13
13
years of professional experience
Work History
Short-term Property Manager
Self Employed Web
05.2022 - Current
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
Bar Team Leader
Brunetti Flinders Lane
12.2021 - Current
- Maximized profits by negotiating favorable pricing agreements with suppliers and controlling pour costs.
- Managed scheduling of bartenders to optimize coverage during busy periods while minimizing labor costs.
- Stayed current on industry trends, incorporating new products or techniques into our offerings as appropriate for the clientele''s preferences.
- Cultivated positive team dynamics by fostering open communication and providing constructive feedback.
Warehouse Assistant
Echt
04.2020 - 04.2022
- Loaded and unloaded delivery trucks promptly for further distribution.
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Packaged and shipped orders accurately to promote safe and quick delivery to customers.
- Maintained a safe work environment by adhering to safety protocols and regularly inspecting warehouse equipment.
Lead Barista
Hudsons Coffee
05.2018 - 03.2020
- Maintained accurate inventory counts to meet customer demands and sustain operations.
- Utilized strong communication skills to foster a collaborative work environment among team members, resulting in increased productivity.
- Consistently maintained a clean and organized workspace, adhering to health and safety regulations.
- Resolved customer complaints quickly and professionally, maintaining positive relationships with patrons.
- Mentored new staff members on proper techniques for espresso preparation and milk steaming, ensuring high-quality beverages.
- Managed inventory levels to ensure adequate stock of ingredients and supplies, minimizing waste and reducing operational costs.
Lead Barista
Expresso Terminal
05.2016 - 04.2018
- Maintained accurate inventory counts to meet customer demands and sustain operations.
- Utilized strong communication skills to foster a collaborative work environment among team members, resulting in increased productivity.
- Consistently maintained a clean and organized workspace, adhering to health and safety regulations.
- Resolved customer complaints quickly and professionally, maintaining positive relationships with patrons.
Customer Service Representative
Tektronic Ltd
02.2012 - 03.2016
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
BBA - Community Services
Acknowledge Education
Melbourne VIC05.2026
Skills
Customer service-focused
Exceptional oral and written communication skills
Valid Victoria driver's license
Software Utilization
Customer Relations
Clear Communication
Critical Thinking
Relationship Building
Decision-Making
Microsoft Office
Social Media Engagement
Violation Resolution
Social Perception
Work Planning
Languages
English
Full Professional
Chinese (Mandarin)
Native or Bilingual
Timeline
Short-term Property Manager
Self Employed Web
05.2022 - Current
Bar Team Leader
Brunetti Flinders Lane
12.2021 - Current
Warehouse Assistant
Echt
04.2020 - 04.2022
Lead Barista
Hudsons Coffee
05.2018 - 03.2020
Lead Barista
Expresso Terminal
05.2016 - 04.2018
Customer Service Representative
Tektronic Ltd
02.2012 - 03.2016
BBA - Community Services
Acknowledge Education
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