Yiwen Ong
Chatswood
Summary
Outgoing and friendly receptionist delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data-entry and database administration.
Overview
7
7
years of professional experience
Work History
Receptionist
Health Harbour Massage And Acupuncture
2017.03 - Current
- Answered central telephone system and directed calls accordingly.
- Managed multiple tasks and met time-sensitive deadlines.
- Confirmed appointments, communicated with clients and updated client records.
- Responded to inquiries from callers seeking information.
- Kept reception area clean and neat to give visitors positive first impression.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Massage Therapist
Health Harbour Massage & Acupuncture
2017.03 - Current
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Listened to clients and introduced solutions to satisfy business and personal needs.
- Worked to build relationships with customers and built potential for additional sales.
- Logged reports, expenses, receipts and sales documents into digital database.
- Enhanced client satisfaction by providing personalized massage treatments based on individual needs and preferences.
- Increased repeat clientele by maintaining strong communication skills and building rapport with clients.
- Delivered therapeutic massages for pain relief, relaxation, and overall wellness using various techniques such as deep tissue, Swedish, and sports massage.
Education
Bachelor of Commerce - Accountancy
University of Wollongong
Sydney, NSW07.2017
Diploma of Business -
Inti International College Penang
Penang, Malaysia04.2014
Skills
- Reliable and Punctual
- Multi-Line Phone Systems
- Scheduling and Calendar Management
- Customer Complaint Resolution
- Attention to Detail
- Positive Attitude and Energetic
- Team Collaboration
- Customer Service-Oriented
Timeline
Receptionist
Health Harbour Massage And Acupuncture
2017.03 - Current
Massage Therapist
Health Harbour Massage & Acupuncture
2017.03 - Current
Bachelor of Commerce - Accountancy
University of Wollongong
Diploma of Business -
Inti International College Penang
Similar Profiles
Jennifer RonanJennifer Ronan
Massage Therapy Intern at Acupuncture and Massage CollegeMassage Therapy Intern at Acupuncture and Massage College
Yanting CaoYanting Cao
Admin Receptionist at Lee Massage and AcupunctureAdmin Receptionist at Lee Massage and Acupuncture
Vanessa RestrepoVanessa Restrepo
Acupuncture Intern at Acupuncture And Massage CollegeAcupuncture Intern at Acupuncture And Massage College