Yiwen Ong
Chatswood
Summary
Outgoing and friendly receptionist delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data-entry and database administration.
Overview
7
7
years of professional experience
Work History
Receptionist
Health Harbour Massage And Acupuncture
03.2017 - Current
- Answered central telephone system and directed calls accordingly.
- Managed multiple tasks and met time-sensitive deadlines.
- Confirmed appointments, communicated with clients and updated client records.
- Responded to inquiries from callers seeking information.
- Kept reception area clean and neat to give visitors positive first impression.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Massage Therapist
Health Harbour Massage & Acupuncture
03.2017 - Current
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Listened to clients and introduced solutions to satisfy business and personal needs.
- Worked to build relationships with customers and built potential for additional sales.
- Logged reports, expenses, receipts and sales documents into digital database.
- Enhanced client satisfaction by providing personalized massage treatments based on individual needs and preferences.
- Increased repeat clientele by maintaining strong communication skills and building rapport with clients.
- Delivered therapeutic massages for pain relief, relaxation, and overall wellness using various techniques such as deep tissue, Swedish, and sports massage.
Education
Bachelor of Commerce - Accountancy
University of Wollongong
Sydney, NSW07.2017
Diploma of Business -
Inti International College Penang
Penang, Malaysia04.2014
Skills
- Reliable and Punctual
- Multi-Line Phone Systems
- Scheduling and Calendar Management
- Customer Complaint Resolution
- Attention to Detail
- Positive Attitude and Energetic
- Team Collaboration
- Customer Service-Oriented
Timeline
Receptionist
Health Harbour Massage And Acupuncture
03.2017 - Current
Massage Therapist
Health Harbour Massage & Acupuncture
03.2017 - Current
Bachelor of Commerce - Accountancy
University of Wollongong
Diploma of Business -
Inti International College Penang
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