Yiwen Qin
Sydney,NSW
Summary
Hardworking, highly motivated professional eager to lend combined knowledge and skills to enhance business performance. Operates well in both individual and team capacities, leveraging seasoned work ethic to quickly adapt to different processes and drive company objectives. Resourceful and results-driven with a passion for growth and efficiency to meet company needs and increase service value.
Overview
4
4
years of professional experience
Work History
Account Manager
Long Leading Services Pty Ltd
03.2025 - 04.2025
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
INVESTMENT BANKING INTERN
Haitong Securities CO
06.2023 - 08.2024
- Explained stock market terms or trading practices to clients.
- Discussed financial options with clients and kept them informed about transactions.
- Reported positions or trading results.
- Developed an understanding of the legal aspects involved in transactions such as mergers and acquisitions.
VOLUNTEER
Jishi
06.2023 - 07.2023
- Demonstrated interpersonal abilities by working collaboratively with other volunteers on various projects.
- Gave testimony in court regarding observation of clients and families.
- Determined clients' eligibility for financial assistance.
- Gained knowledge of competitive pricing strategies and market trends.
- Participated in team meetings to discuss progress towards sales goals.
- Managed inventory levels by tracking stock availability and ordering new items when necessary.
FINANCE ASSISTANT
CMC
02.2021 - 08.2022
- Prepared trial balances of books.
- Compared computer printouts to manually maintained journals to determine if match.
- Performed financial calculations, such as amounts due, interest charges, balances, discounts, equity, and principal.
- Prepared and submitted reports on financial transactions for departmental or managerial review.
Education
BECHELAR OF ECONOMICS - ECONOMICS
University of New South Wales
08.2025
Skills
- Teamwork and Collaboration
- Customer Service
- Time Management
- Problem-Solving
- Excel macros
- Posing techniques
- Fit modeling
Accomplishments
- MS Excel - Prepared and formatted financial project reports, budget spreadsheets and expense reports for monthly review.
- Training - Designed and executed one-month training program for company sales team, increasing employee productivity and product knowledge.
- Product Marketing - Offered comparable product substitutions and alternative locations to clients when desired merchandise was out-of-stock.
Languages
Chinese (Mandarin)
English
Timeline
Account Manager
Long Leading Services Pty Ltd
03.2025 - 04.2025
INVESTMENT BANKING INTERN
Haitong Securities CO
06.2023 - 08.2024
VOLUNTEER
Jishi
06.2023 - 07.2023
FINANCE ASSISTANT
CMC
02.2021 - 08.2022
BECHELAR OF ECONOMICS - ECONOMICS
University of New South Wales
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