Yixin (Iris) Wang
Sydney Olympic Park,NSW
Summary
Reliable and customer-focused Cafe All-rounder with over two years of experience in fast-paced café environments. Demonstrated ability to deliver high-quality customer service under pressure, ensuring accurate orders and positive customer experiences during peak hours. Fluent in both English and Mandarin Chinese, supporting effective communication with a diverse customer base. Currently a second-year UNSW student majoring in Psychological Science with a Human Resource Management background, bringing strong interpersonal, emotional awareness, and problem-solving skills to service roles.
Overview
3
3
years of professional experience
Work History
Cafe All-rounder/Junior Barista
cube cafe
Eastgardens, NSW
02.2023 - 10.2025
- Managed customer ordering and payments efficiently during peak hours using POS systems
- Assisted baristas by preparing coffee shots and maintaining workflow accuracy during high-volume service
- Maintained a high level of accuracy and attention to detail in fast-paced, high-pressure environments
- Effectively handled unexpected situations and resolved customer concerns professionally
- Supported smooth front-of-house and back-of-house coordination during busy periods
- Delivered friendly, consistent customer service to enhance customer satisfaction and repeat business
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Education
Bachelor of Science - Psychological Science, Human Resource Management
University of New South Wales
Sydney, New South Wales, NSWSkills
- High-volume customer service
- POS & order management
- Junior barista support (shot preparation & workflow coordination)
- Coffee preparation (basic barista skills)
- Multitasking in fast-paced environments
- Conflict resolution
- Accuracy under pressure
- Customer needs handling & issue resolution
- Team communication & support
- Time management
- Strong interpersonal & emotional intelligence skills
Timeline
Cafe All-rounder/Junior Barista
cube cafe
02.2023 - 10.2025
Bachelor of Science - Psychological Science, Human Resource Management
University of New South Wales