Yixuan Wang
C1305, 633 Lt Lonsdale Street, Melbourne,VIC
Summary
- Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
- Committed to providing a high-quality service for the high satisfaction of the clients, with the capability to establish and maintain excellent communication and relationships with clients.
- Accomplishments include elevating company profiles, improving public perception and enhancing the complete digital presence with a revamp of all pages and profiles. Forward-thinking and tenacious with a persuasive style.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Marketing and Communications Officer
Freedomlend
09.2023 - Current
- Produced impeccable marketing copy for website and social media outlets, writing and editing large quantities of content.
- Monitored corporate social media accounts and leveraged community support to promote brand and products.
- Networked with industry professionals from different companies and partner agencies to discover unprecedented marketing solutions.
- Built and facilitated design of websites and other online promotional material, supporting strategic brand placement and visibility.
- Assisted data team with analysis of client's business operations to uncover areas of improvement and implement solutions to address future growth and requirements.
Receptionist and Marteting Officer
Two Birds Hair Salon
03.2023 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
Business Analyst Intern
Freedomlend
07.2023 - 09.2023
- Attended department meetings to report on findings and to brainstorm and share new ideas with other team members.
- Worked with IT team members on systems automation and advancement initiatives.
Board Game Hoster
Mirroor Mirroor Pty Ltd
07.2021 - 04.2023
- Built positive relationships with colleagues and assisted them in solving complex customer problems and implementing targeted solutions to maintain a positive and successful work environment
- Wrote and submitted comprehensive bug reports, providing details on factors such as ease of replication, severity and other metrics.
Customer Service Officer
Vodafone Australia
04.2019 - 05.2020
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer calls and emails to answer questions about products and services.
- Assisted call-in customers with questions and orders.
- Communicated with clients regarding account services, statements, and balances.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
Education
Professional Year - Work Place Skills
Performance Education
Melbourne, VIC09.2023
Master of IT - Software Development
Swinburne University of Technology
Melbourne, VIC07.2022
Skills
- Office Equipment Operation
- Vendor Liaising
- Customer Satisfaction
- Social Media Platforms
- Customer Relations
- Technical Support
- Document Control
- Database Administration
Certification
- Mortgage Broker License
- Certified VIC liquor licence
Languages
English
Chinese (Mandarin)
Japanese
Timeline
Marketing and Communications Officer
Freedomlend
09.2023 - Current
Business Analyst Intern
Freedomlend
07.2023 - 09.2023
Receptionist and Marteting Officer
Two Birds Hair Salon
03.2023 - Current
Board Game Hoster
Mirroor Mirroor Pty Ltd
07.2021 - 04.2023
Customer Service Officer
Vodafone Australia
04.2019 - 05.2020
Professional Year - Work Place Skills
Performance Education
Master of IT - Software Development
Swinburne University of Technology
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