Yixuan Zheng
Hawthorn
Overview
2
2
years of professional experience
1
1
Certification
Work History
Program Management Internship
IHealth Fitness
03.2023 - 11.2023
- Assistance with team to organise the session
- Assistance with team to ensure the member details are secure and up to date
- Set up the place before every session starts
- Maintenance equipmen
- Assist with promotion
- Introducing and assisting members with the use of equipment
Customer Service Representative
Genki Tea
06.2021 - 10.2022
- Resolve client issues and maintain a clean checkout area.
- Enter orders, handle payments, and print receipts using the POS system.
- By responding to inquiries regarding the goods marketed throughout the store, you can make clients feel welcome, significant, and appreciated.
- Processing of customers' daily of cash and credit transactions promptly and accurately.
- Gather and summarise daily business information.
Education
Bachelor of Business - Sports Management
La Trobe University
Melbourne, VICM.D. - Sports Management
Deakin University
Melbourne, VIC12-2026
Skills
Large-Scale Event Management: Served 500,000 attendees, skilled in global event execution
Leadership: Supervised teams of 10-30 members, coordinated cross-functional collaboration
Problem-Solving: Resolved conflicts, language barriers, and emergency scenarios
Bilingual Proficiency: Provided services in Chinese & English for international events
Certification
Working with Children Check
Timeline
Program Management Internship
IHealth Fitness
03.2023 - 11.2023
Customer Service Representative
Genki Tea
06.2021 - 10.2022
Bachelor of Business - Sports Management
La Trobe University
M.D. - Sports Management
Deakin University
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