Yiyang Ge
Wolli Creek,NSW
Summary
Proven track record in enhancing customer satisfaction and sales at Apple, leveraging strong interpersonal communication and point-of-sale operation skills. Excelled in relationship building and multitasking, contributing to team success and exceeding sales targets. Demonstrated commitment to service quality and cleanliness, driving positive outcomes and workplace efficiency.
Customer-oriented Wait Staff Member with experience in service industry. Excellent interpersonal communication skills with focus on guest satisfaction when interacting with patrons. Licensed for preparation and sale of alcoholic beverages, bar procedures and liquor laws.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Motivated Sales Assistant committed to providing excellent customer service. Organized, detail-oriented and empathetic to customer needs. Skilled at helping customers find the products and services as required.
Well-qualified sale assistant familiar with skills and abilities needed to succeed. Possessing strengths in task prioritization and customer service. Ready to leverage training and experience to take on new professional challenges.
Overview
7
7
years of professional experience
Work History
Restaurant Waiter
Golden Century Seafood Restaurant
04.2023 - Current
- Maintained clean and organized dining areas for optimal guest experience.
- Cultivated warm relationships with regular customers.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Answered customers' questions, recommended items, and recorded order information.
- Collaborated with kitchen staff to ensure timely delivery of orders, resulting in positive feedback from guests.
- Processed cash and credit card transactions accurately, maintaining accountability for all sales revenue generated during shifts.
- Supported fellow waitstaff through teamwork during busy times, sharing responsibilities as needed.
- Managed multiple tables simultaneously while maintaining high levels of accuracy on order placement and delivery.
- Utilized time management skills to prioritize tasks effectively during busy shifts, ensuring prompt attention to all guests'' needs.
- Contributed positively to the overall workplace culture through proactive communication, problem-solving, and a commitment to continuous improvement.
- Communicated with kitchen staff to enable accurate food preparation.
Sales Assistant
Terry White Chemmart
11.2022 - 04.2023
- Managed approximately 30 incoming calls, emails and faxes per day from customers.
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Processed transactions accurately while maintaining a high level of customer service.
- Increased sales by building strong customer relationships and providing excellent service.
- Helped customers locate products and checked store system for merchandise at other sites.
- Assisted customers with prompt and polite support in-person and via telephone.
- Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
- Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
- Collaborated with team members to achieve a cohesive and efficient store environment.
- Met and exceeded sales targets consistently, contributing to overall team success.
- Enhanced customer satisfaction with personalized product recommendations based on their needs and preferences.
- Managed inventory to ensure optimal stock levels, minimizing overstock and out-of-stock situations.
Kitchen Hand, Waiter
Taisho
09.2021 - 04.2023
- Managed approximately 40 incoming calls, emails per day from customers.
- Ensured cleanliness and sanitation by thoroughly washing dishes, utensils, and kitchen equipment.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Maintained a well-organized work area by consistently cleaning surfaces and organizing supplies.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Supported chefs in food preparation tasks such as chopping ingredients, peeling vegetables, and marinating meats.
- Collaborated with other kitchen staff members to ensure smooth workflow during peak dining hours.
- Labeled and stored all food items correctly and checked expiration dates routinely.
- Chopped vegetables, cut up fruit, and prepared sauces when kitchen staff was busy.
- Unloaded food deliveries and stored items in proper locations for easy access.
- Promoted a safe work environment by adhering to strict health and safety guidelines during all tasks performed in the kitchen.
Sales Assistant
Nike
01.2020 - 01.2021
- Managed approximately 20 incoming calls, emails per day from customers.
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Processed transactions accurately while maintaining a high level of customer service.
- Increased sales by building strong customer relationships and providing excellent service.
- Helped customers locate products and checked store system for merchandise at other sites.
- Assisted customers with prompt and polite support in-person and via telephone.
- Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
- Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
- Collaborated with team members to achieve a cohesive and efficient store environment.
- Met and exceeded sales targets consistently, contributing to overall team success.
- Enhanced customer satisfaction with personalized product recommendations based on their needs and preferences.
- Managed inventory to ensure optimal stock levels, minimizing overstock and out-of-stock situations.
Sales Assistant
Apple
07.2018 - 08.2019
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Processed transactions accurately while maintaining a high level of customer service.
- Increased sales by building strong customer relationships and providing excellent service.
- Helped customers locate products and checked store system for merchandise at other sites.
- Assisted customers with prompt and polite support in-person and via telephone.
- Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
- Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
- Collaborated with team members to achieve a cohesive and efficient store environment.
- Met and exceeded sales targets consistently, contributing to overall team success.
- Enhanced customer satisfaction with personalized product recommendations based on their needs and preferences.
- Managed inventory to ensure optimal stock levels, minimizing overstock and out-of-stock situations.
- Participated in ongoing training to stay updated on current products, promotions, and industry trends.
- Kept up-to-date records of daily sales activities, monitoring progress towards individual goals.
Marketing Assistant Intern
Bytedance
09.2017 - 05.2018
- Cold called over 20 potential customers per day to help with marketing efforts and increase sales.
- Contributed to content creation for company blog, newsletter, and other marketing channels to improve SEO rankings and boost audience engagement.
- Assisted in the development of sales enablement materials such as case studies, whitepapers, and product datasheets to support the sales team during client meetings or industry events.
- Conducted competitive analysis studies to help inform strategic positioning decisions within the marketplace.
- Increased brand awareness by developing and executing targeted marketing campaigns.
- Conducted consumer data analysis on products to assist with promotional campaigns.
- Supported the creation of sales presentations and promotional materials, resulting in increased lead generation.
- Coordinated public relations efforts such as press releases and media outreach to grow brand reputation and generate leads.
- Facilitated communication between sales and marketing teams by updating CRM systems with relevant prospect information from campaigns or events attended.
- Streamlined processes for tracking marketing analytics data, improving efficiency and accuracy in reporting results.
- Managed social media accounts to engage with customers, drive website traffic, and grow online presence.
- Maintained accurate records of marketing expenses, ensuring budget compliance while maximizing ROI on marketing initiatives.
Education
Bachelor of Business - Marketing
Western Sydney University
Sydney, NSW09.2024
Skills
- Order Taking
- Cleanliness
- Service Quality
- Table Setting
- Safe Food Handling
- Wine Knowledge
- Attention to Detail
- Relationship Building
- Teamwork and Collaboration
- Multitasking
- Interpersonal Communication
- Goal-Oriented
- Point of sale operation
Languages
Chinese (Mandarin)
Native or Bilingual
English
Professional Working
Chinese (Cantonese)
Elementary
Timeline
Restaurant Waiter
Golden Century Seafood Restaurant
04.2023 - Current
Sales Assistant
Terry White Chemmart
11.2022 - 04.2023
Kitchen Hand, Waiter
Taisho
09.2021 - 04.2023
Sales Assistant
Nike
01.2020 - 01.2021
Sales Assistant
Apple
07.2018 - 08.2019
Marketing Assistant Intern
Bytedance
09.2017 - 05.2018
Bachelor of Business - Marketing
Western Sydney University
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